Fadzai Karengwa
@fadzaikarengwa
Dedicated customer service professional with 3+ years of experience.
ZimbabweWhat I'm looking for
Dedicated and empathetic customer service professional with over 3 years of experience providing exceptional support to clients. Skilled in active listening, problem-solving, and delivering tailored solutions to address a diverse range of customer needs. Committed to upholding company values, driving customer satisfaction, and contributing to organizational growth.
Proficient in MS Office Suite, CRM software, and experienced in handling customer inquiries across multiple channels. Adept at conflict resolution, data entry, and effective communication. Proven ability to multitask, prioritize, and troubleshoot issues efficiently. Strong technical and product knowledge with a focus on enhancing customer experience through upselling and cross-selling opportunities.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Leons Investments
Handled incoming customer inquiries, orders, and complaints across phone, email, and chat channels. Utilized CRM software to document interactions and maintain detailed customer records. Demonstrated patience and empathy to de-escalate situations and enhance customer experience.
Administrative Assistant
Clean link Services
Prepared and processed financial documents, provided general administrative support, and served as the first point of contact for customer service. Assisted with special projects and maintained office supply inventory.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma
Achieved 9 Ordinary level passes and 3 Advanced level passes, demonstrating a solid foundation in various subjects and readiness for further education or professional opportunities.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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