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@fadzaikarengwa
Dedicated customer service professional with 3+ years of experience.
ZimbabweDedicated and empathetic customer service professional with over 3 years of experience providing exceptional support to clients. Skilled in active listening, problem-solving, and delivering tailored solutions to address a diverse range of customer needs. Committed to upholding company values, driving customer satisfaction, and contributing to organizational growth.
Proficient in MS Office Suite, CRM software, and experienced in handling customer inquiries across multiple channels. Adept at conflict resolution, data entry, and effective communication. Proven ability to multitask, prioritize, and troubleshoot issues efficiently. Strong technical and product knowledge with a focus on enhancing customer experience through upselling and cross-selling opportunities.
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Work history, roles, and key accomplishments
Leons Investments
Handled incoming customer inquiries, orders, and complaints across phone, email, and chat channels. Utilized CRM software to document interactions and maintain detailed customer records. Demonstrated patience and empathy to de-escalate situations and enhance customer experience.
Clean link Services
Prepared and processed financial documents, provided general administrative support, and served as the first point of contact for customer service. Assisted with special projects and maintained office supply inventory.
Degrees, certifications, and relevant coursework
High School Diploma
Achieved 9 Ordinary level passes and 3 Advanced level passes, demonstrating a solid foundation in various subjects and readiness for further education or professional opportunities.
Software and tools used professionally
ZimbabweYou can contact Fadzai and 90k+ other talented remote workers on Himalayas.
Message FadzaiPatience Mudzingwa
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