Open to opportunities

Olawunmi Agboibon

@olawunmiagboibon

Customer Service Representative with 10+ years’ experience delivering empathetic support, conflict resolution, and sales-driven customer growth.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can use my communication, conflict resolution, and sales skills to deliver excellent experiences, improve satisfaction, and support growth in a fast-paced environment.

I’m a results-oriented customer service and sales officer with over 10 years’ experience helping customers through inbound and outbound calls, onboarding, registration, and ongoing support. I focus on exceptional customer experience to improve satisfaction and loyalty, with proven strengths in communication, multitasking, conflict resolution, and problem solving.

In my recent roles, I provided hospital and technical support, supported customer acquisition and sales, and ensured smooth customer onboarding. Previously at First Bank of Nigeria, I handled document management, basic IT support, and office procurement while delivering exceptional service—driving 95% customer satisfaction and collaborating with my team to increase branch sales by 20%.

Experience

Work history, roles, and key accomplishments

Health Insurance Admin/CS Rep

PecanTrust MFB

Jun 2025 - Jun 2026 (1 year)

Handled inbound and outbound calls, provided hospital and technical support, and supported customer acquisition, onboarding, and registration. Helped manage customer communications related to insurance services.

Inbound Outbound Calls Customer Acquisition Sales Customer Onboarding Registration Problem Solving Conflict Resolution Multitasking

Customer Servicer/Personal Assistant

Scity Solar Power

May 2020 - May 2025 (5 years)

Managed calendars, appointments, meetings, and events, and conducted research with presentations. Responded to inbound and outbound calls and emails to support customer service.

Calendar Management Appointment Scheduling Meeting Coordination Event Planning Inbound Outbound Calls Email Communication Problem Solving

Customer Service/Administrative Officer

First Bank of Nigeria

Aug 2012 - Nov 2019 (7 years 3 months)

Provided customer service and handled document management, basic IT support, and procurement of office supplies and equipment. Performed outbound calls and collaborated with the team, contributing to reported increases in branch sales and customer satisfaction.