Open to opportunities

David Emmanuel

@davidemmanuel2

Message

Detail-oriented Customer Service Manager who turns inquiries into resolved outcomes and smooth operations.

Nigeria

Message

What I'm looking for

I’m looking for a Virtual Assistant or Customer Care role where I can deliver timely responses, resolve customer issues, keep accurate records, and support daily operations with strong organization, communication, and follow-through.

I’m a detail-oriented and reliable customer service professional with over 4 years of experience supporting customers and managing online business operations. I’m skilled in customer service, email handling, data management, and virtual communication, with a proven ability to resolve customer issues and maintain accurate records.

In my roles as an Affiliate Marketing Associate and Customer Support Officer, I handled partner and customer inquiries via phone and messaging platforms, supported onboarding, and coordinated communications to track results. Most recently, as an Administrative Virtual Assistant, I manage daily email and data entry tasks, schedule meetings and reminders, organize digital records, and support management with reports, presentations, and spreadsheets using Microsoft Word and Excel.

Experience

Work history, roles, and key accomplishments

Current

Administrative Virtual Assistant

Current

Saeliton

Jun 2024 - Present (2 years 2 months)

Managed daily administrative tasks including email management, data entry, and document preparation. Handled client inquiries, scheduled meetings and managed calendars with appointment reminders, maintained digital records, conducted online research, and prepared reports, presentations, and spreadsheets using Microsoft Word and Excel.

Administrative Support Email Management Data Entry Documentation Preparation Client Inquiries Online Communication Calendar Management Scheduling Digital Records File Organization Online Research Microsoft Word Excel Report Preparation Spreadsheet Management Confidentiality Time Management

Customer Support Officer

Pearl Recycling

Sep 2021 - May 2024 (2 years 8 months)

Managed customer inquiries and complaints via phone and messaging platforms, and scheduled service requests in coordination with field teams. Maintained customer records through data entry and followed up to ensure high customer satisfaction.

Customer Support Complaint Handling Phone Support Messaging Platforms Data Entry Follow up Problem Solving Time Management

Affiliate Marketing Associate

Paripesa

Jan 2019 - Jul 2021 (2 years 6 months)

Responded to partner and customer inquiries via email and messaging platforms and maintained accurate records of partner accounts and performance data. Assisted partner onboarding, coordinated communications for marketing campaigns, and conducted online research and outreach to acquire new partners and customers.