VMVimbai Mugayi
@vimbaimugayi
Enthusiastic customer service professional and qualified virtual assistant.
ZimbabweWhat I'm looking for
I am a dedicated customer service professional with extensive experience in resolving customer complaints and ensuring effective solutions. My journey began as an Administrative Assistant at Healthy Habits, where I honed my skills in client relations and operational support. Over the years, I have developed a strong commitment to helping customers and enhancing their experiences.
In my most recent role as a Senior Customer Care Agent at Cheetah Express Pvt Ltd, I managed complex customer queries and supervised the processing of sensitive data, including British passports. My attention to detail and ability to train new staff have contributed to the efficiency of our operations. I am passionate about continuous learning, as evidenced by my recent certification as a Virtual Assistant from ALX Africa.
Experience
Work history, roles, and key accomplishments
Senior Customer Care Agent
Cheetah Express Pvt Ltd
Jul 2007 - Jan 2025 (17 years 6 months)
Resolved customer complaints and queries, ensuring effective solutions and timely resolutions. Managed the accurate processing of passport data and trained new staff on operating procedures.
Administrative Assistant
Healthy Habits
Aug 2006 - Dec 2006 (4 months)
Assisted in maintaining client relationships and sourcing new clients. Managed purchase orders, payments, and daily banking tasks. Handled customer queries via phone and email while promoting the nutritional value of in-store products.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistance
2024 -
Completed a Virtual Assistant Certificate program, focusing on skills necessary for effective virtual assistance.
Africa University
Bachelor of Arts Honors, Sociology
2001 - 2005
Grade: Upper Second Class
Completed a Bachelor of Arts Honors in Humanities and Social Sciences with a major in Sociology, achieving an Upper Second Class.
Queen Elizabeth School
A Levels, Advanced Level Education
1999 - 2001
Achieved 3 A Levels passes, demonstrating proficiency in advanced subjects.
Girl's High School
O Levels, Ordinary Level Education
1999 - 1999
Completed Ordinary Level education with 9 O Levels passes, laying a strong foundation for further studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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