Open to opportunities

Ashaay2 Gucci

@ashaay2gucci

Message

I am a customer-focused support professional with 5+ years' remote administration experience.

Zimbabwe

Message

What I'm looking for

I am seeking a remote or hybrid customer support or administrative role where I can apply my communication, problem-solving, and remote-work skills in a collaborative team with growth opportunities.

I am a customer-focused professional with 5+ years of experience in customer service, administration, and support roles, skilled at managing client inquiries and maintaining high service standards.

I have supported senior executives with scheduling and email management, provided virtual administrative support, and handled recruitment, onboarding, and employee relations. I improved client satisfaction through quick issue resolution, managed high-volume correspondence, and organized digital files and tasks efficiently.

I thrive in remote and hybrid environments, bring strong communication, multitasking, and problem-solving abilities, and consistently deliver reliable, timely support to teams and clients.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

NGO

Jan 2022 - Present (3 years 7 months)

Supported senior executives with scheduling, email management, and client communication, handling high-volume correspondence and ensuring timely task execution. Maintained professional client relations with strong attention to detail to improve responsiveness.

Executive Support Calendar Management Client Communication Virtual Assistance Microsoft Office Google Workspace Prioritization File Management

Virtual Office Assistant

Drone-View Logistics

Jan 2020 - Jan 2022 (2 years)

Provided virtual administrative and client support remotely, responding to client inquiries via email and phone to ensure smooth service delivery. Organized digital files and tracked tasks to maintain operational efficiency.

Virtual Assistance Email Support Phone Support Customer Service Microsoft Office Google Workspace

HR/Admin Officer

Total Facilities Management Ltd.

Jan 2017 - Jan 2020 (3 years)

Supported recruitment, onboarding, and employee relations while addressing employee and client queries promptly and professionally. Coordinated meetings and managed administrative processes to streamline HR operations.

Recruitment Onboarding Employee Relations Administrative Support Meeting Coordination HR Operations Customer Service Microsoft Office

Service Quality Officer

ASO Savings & Loans PLC

Jan 2013 - Jan 2017 (4 years)

Managed front-line customer inquiries and escalations, resolving issues quickly to improve client satisfaction. Ensured compliance with service quality standards and maintained effective communication with stakeholders.

Customer Service Escalation Management Quality Compliance Client Communication