Open to opportunities

innocentia thabana

@innocentiathabana

Message

Customer-focused service professional driving efficient, high-quality support.

Zimbabwe

Message

What I'm looking for

I seek a customer-focused role where I can resolve queries efficiently, contribute to process improvements, and work within a supportive team culture that values clear communication and professional growth.

I am a dedicated, customer-focused professional with extensive experience delivering exceptional service across telephone and digital channels.

I consistently resolve customer queries within agreed timelines, maintain expert product knowledge, and use CRM systems to document interactions and support operational improvements.

In my roles I have driven improved client satisfaction, received recognition for professional communication, and helped streamline call center processes to increase efficiency and reduce costs.

I adhere to governance and audit standards, prioritize clear communication, and aim to exceed performance targets while supporting team and business objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Dash BPO

Jan 2023 - Present (2 years 8 months)

Delivered exceptional multi-channel customer service, resolving queries within agreed timelines and maintaining product and process knowledge to exceed performance targets and governance standards.

Customer Service Call Center Operations CRM Query Resolution Client Communication Time Management Reporting & Compliance

Customer Service Representative

Vericred Collections

Jan 2022 - Jan 2023 (1 year)

Handled high volumes of customer interactions using CRM systems to document cases, delivered timely reporting, and ensured compliance with company policies to support operational improvements.