Open to opportunities

Omowunmi Atiyeye

@omowunmiatiyeye

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Assistant CRM Manager with expertise in customer experience and data analysis.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes customer-centric strategies.

I am an Assistant CRM Manager with a strong background in customer experience and data analysis. My journey began with a BSc in Statistics from the University of Ibadan, where I developed a solid foundation in data manipulation and statistical analysis. I have honed my skills through various roles, including my current position at betBonanza, where I manage CRM communications and campaigns, ensuring quality and effectiveness across multiple channels.

Throughout my career, I have demonstrated a commitment to excellence in customer service and operational efficiency. At Patricia Technologies, I led a call center team, focusing on performance management and process improvement. My ability to analyze data and identify trends has been instrumental in enhancing customer satisfaction and achieving key performance indicators. I take pride in my proactive approach to problem-solving and my ability to communicate effectively with diverse teams and customers.

Experience

Work history, roles, and key accomplishments

Assistant CRM Manager

BetBonanza

Oct 2023 - Feb 2025 (1 year 4 months)

Set up and distributed communications across various CRM channels throughout the customer life-cycle, utilizing CRM tools for email, SMS, and WhatsApp send-outs. Launched and tested promotions on multiple devices, including creating promotional landing pages and ensuring quality control of communication content.

CRM Tools Email Marketing SMS Marketing WhatsApp Marketing Landing Pages Quality Control Campaign Testing

Customer Experience Lead

Patricia Technologies

Jan 2023 - May 2023 (4 months)

Managed and oversaw the daily operations of the call center team, including scheduling, training, and performance management. Ensured the team met established service level agreements (SLAs) and key performance indicators (KPIs), while also preparing reports and analyzing data to identify trends and opportunities for improvement.

SLA Management KPIs Performance Management Data Analysis Process Improvement Training Development Soft Tools Freshdesk Team Leadership

Customer Experience/Success Officer

Patricia Technologies

Feb 2021 - Dec 2022 (1 year 10 months)

Responded to customer queries in a timely and effective manner via phone and email using Freshdesk, and handled social media queries on platforms like Wix/Meltwater, Google, and App Store. Ensured all productivity and evaluation metrics (KPIs) were met, escalated customer feedback and IT issues, and maintained updated knowledge of the organization's products and policies.

Customer Service Freshdesk Social Media Management wix Meltwater KPIs Customer Feedback Product Knowledge Customer Retention

Customer Service Agent

Jumia

Oct 2020 - Dec 2020 (2 months)

Advised present and prospective customers by answering incoming calls, converting inquiries into sales, and making outbound calls. Processed customer orders, up-selling and cross-selling products based on identified customer needs, and served as the first point of contact for customers.

Customer Service Sales Outbound Calling Order Processing Cross Selling Team Collaboration

Intern

Laboratory For Interdisciplinary Statistical Analysis (UI-LI

Feb 2018 - May 2018 (3 months)

Utilized Latex and Beamer for presentations, demonstrating proficiency in statistical software such as SPSS, EXCEL, E-VIEWS, and R. Performed data sourcing, manipulation, and cleaning, while also rendering administrative services and training new interns.

LaTeX Beamer SPSS Excel Views R Data Manipulation Data Cleaning Administrative Services

Intern

National Bureau Of Statistics

Jul 2013 - Sep 2013 (2 months)

Conducted data entry and collected, compiled, analyzed, interpreted, published, and disseminated statistical information. Focused on socio-economic life and conditions in Ibadan, including market surveys and household surveys.

Household Surveys Data Entry Data Collection Data Compilation Data Analysis Statistical Dissemination Survey Household Survey

Education

Degrees, certifications, and relevant coursework

I4G x DataCamp

Data Analysis Certificate, Data Analysis

Completed a comprehensive program focusing on data analysis using Power BI, Tableau, and R. Gained practical skills in data visualization, reporting, and statistical analysis.

I4G x DataCamp

Data Analysis Certificate, Data Analysis

Undertook training in data analysis utilizing SQL and Python. Developed proficiency in database querying, data manipulation, and scripting for analytical purposes.

University Of Ibadan

BSc Statistics, Statistics

Acquired a Bachelor of Science degree with a focus on Statistics. Studied various statistical methods, data analysis techniques, and their applications.