Onuoha Precious
@onuohaprecious
I am a remote CRM specialist driving customer success and process optimization.
NigeriaWhat I'm looking for
I am a remote-ready CRM specialist with 7+ years managing customer relationships and optimizing client success using Salesforce. I drive measurable results — improving customer satisfaction by 15% and reducing operational costs by 10% through targeted process improvements.
I build and maintain accurate CRM databases, oversee onboarding, and ensure rapid multi-channel response rates that improve resolution times and information accessibility. I design workflows, reporting dashboards, and integrations that enhance data quality and operational efficiency.
I am available for immediate remote roles where I can lead CRM strategy, train teams, and scale customer success operations. I thrive in collaborative remote teams and focus on continuous improvement and measurable client outcomes.
Experience
Work history, roles, and key accomplishments
CRM Specialist
Golden Heart Foundation
Sep 2024 - Present (1 year)
Manage multi-channel customer communication and CRM database maintenance, achieving a 100% response rate to client inquiries and improving data accessibility for support teams.
CRM Administrator
Nohen Construction Limited
Mar 2023 - Dec 2023 (9 months)
Implemented and managed CRM for 50+ active clients, improving information retrieval efficiency by 15% and reducing operational expenses by 10% through optimized onboarding and billing processes.
Senior Customer Success Specialist
NCC/ECC Customer Service Centers
Jun 2019 - Feb 2023 (3 years 8 months)
Managed high-volume customer interactions (20+ daily) and maintained CRM records, increasing customer satisfaction by 15% and reducing average resolution time by 20% through workflow optimization.
Data Management Specialist
International Christian Community Hospital
Jun 2015 - Jul 2018 (3 years 1 month)
Managed data collection, analysis, and reporting with 100% accuracy standards and streamlined processing workflows to reduce processing time by 20%.
Education
Degrees, certifications, and relevant coursework
The Vision Initiative Training Institute
Certificate, Customer Relationship Management
Ongoing Customer Relationship Management training at The Vision Initiative Training Institute, expected completion in 2025.
G(Google (Coursera)
Certificate, Project Management
Completed Foundations of Project Management through Google on Coursera in 2024.
Skill Up Imo Acquisition Centre
Certificate, Digital Marketing
Completed a Digital Marketing program at Skill Up Imo Acquisition Centre in Owerri in 2023.
Emory University of New York
Certificate, Community Emergency Communication
Completed training in Community Emergency Communication in 2020.
Wilson Computer Institute
Diploma, Computer Appreciation and Desktop Publishing
Awarded a Diploma in Computer Appreciation and Desktop Publishing from Wilson Computer Institute in 2019.
National Youth Service Corps (NYSC)
Certificate, Skill Acquisition and Entrepreneurship Development
Completed Skill Acquisition and Entrepreneurship Development program through the National Youth Service Corps in 2017.
IUImo State University
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology at Imo State University, graduating in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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