Oni Victor

I am a highly motivated and experienced Customer Relationship Manager with a proven track record of delivering successful CRM strategies. My journey in this field has been marked by a commitment to enhancing customer satisfaction and retention. At Peridot Que Corporation, I developed and implemented a CRM strategy that increased customer retention by 25%, showcasing my ability to drive results through effective management and analysis.

In my role as a CRM Manager, I led a team of CRM coordinators, providing them with training and guidance on best practices. My analytical skills allowed me to identify trends and opportunities for growth by analyzing customer data. I also collaborated with cross-functional teams to develop targeted marketing campaigns, ensuring that our strategies were aligned with customer needs and business objectives.

Prior to this, I worked as a CRM Coordinator at Foodie Company, where I maintained accurate customer data and provided exceptional service across various channels. My educational background in Civil Engineering from Federal University Oye Ekiti has equipped me with strong problem-solving skills and a detail-oriented approach, which I apply in my professional endeavors.