Rachel Akwarandu

I am a customer-focused professional with a robust background across diverse sectors, including EdTech, E-commerce, inflight catering, and banking. My experience spans customer experience management, IT support tools, telesales, and customer support, where I have consistently delivered exceptional service. I am adept at optimizing processes, resolving customer inquiries, and enhancing overall satisfaction while aligning with corporate strategies.

In my current role as a Customer Liaison Analyst at Newrest Nigeria, I streamline operational processes for efficient service delivery and manage key airline accounts, including Delta Airlines and British Airways. Previously, as a Customer Experience Expert at UBA Group, I resolved over 120 customer complaints daily, surpassing performance targets and enhancing customer retention through upselling and cross-selling banking products. My strong problem-solving and analytical abilities have been instrumental in troubleshooting technical issues and ensuring customer satisfaction.