Open to opportunities

Grace Igwe

@graceigwe

Message

Customer-focused customer service professional optimizing satisfaction through data-driven support.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM, communication, and data insights to improve satisfaction and drive retention.

I am a customer-focused and results-driven Customer Service Representative with several years of experience supporting clients across beauty, production, hospitality, and retail sectors.

I excel at resolving customer issues efficiently, managing client relationships, and maintaining accurate service records using CRM tools and Microsoft Office.

My background includes hands-on experience in order processing, complaint resolution, inbound/outbound call handling, email and live chat support, and basic data analysis from a Digital Analytics internship.

I bring strong communication, problem-solving, attention to detail, and a commitment to improving customer satisfaction and retention through actionable insights.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CiG Beauty

Mar 2024 - Present (1 year 10 months)

Manage customer communications and issue resolution using CRM tools, analyze concerns to provide effective solutions, and deliver insights to improve customer satisfaction trends.

CRM Customer Support MS Office Reporting

Customer Service Representative

Glamorbit Production Ltd

Nov 2023 - Jan 2024 (2 months)

Handled customer inquiries across phone, email and in-person channels, resolved product and delivery complaints, and documented interactions while identifying process improvements.

Customer Support Phone Support Email Support Documentation Process Improvement MS Office

Digital Analytics Intern

Data-Lead Africa

Jul 2023 - Oct 2023 (3 months)

Collected, processed and visualized data to provide client insights and supported monitoring and evaluation projects with data-driven recommendations.

Data Collection Data Visualization Statistical Software Data Analysis Reporting Monitoring & Evaluation Excel Presentation

Customer Service Representative

Burbuz Lounge

Dec 2020 - May 2023 (2 years 5 months)

Responded to customer inquiries via phone, email and chat, maintained interaction records, and used feedback to improve lounge services and guest satisfaction.

Customer Support Chat Support Email Support Phone Support Customer Feedback Record keeping MS Office

Customer Service Representative

Meadow Foods

Aug 2017 - Nov 2020 (3 years 3 months)

Managed customer orders from receipt to delivery, communicated shipping and availability updates, and collaborated with teams to resolve complex service issues.

Order Management Customer Communications Cross Functional Collaboration Documentation MS Office

NYSC Participant

National Youth Service Corps

Jan 2016 - Jan 2017 (1 year)

Prepared and presented reports to stakeholders, attended national/international conferences, and performed administrative duties using Microsoft Office tools.