Open to opportunities

Ngozi Onyemem

@ngozionyemem

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Dynamic customer success manager with expertise in tech and digital marketing.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes customer satisfaction.

I am a dynamic and customer-focused professional with over three years of experience in delivering exceptional customer service within the tech and digital marketing industries. My journey has equipped me with a proven ability to manage multi-channel support, including phone, email, and live chat, while achieving high first contact resolution rates. I am adept at utilizing customer relationship management (CRM) tools such as Zoho CRM to optimize customer journeys and enhance satisfaction. My expertise in remote work environments, leveraging collaboration tools like Zoom and Microsoft Teams, has allowed me to maintain effective communication and team cohesion.

Throughout my career, I have demonstrated a strong commitment to analyzing customer feedback to drive continuous improvement and implement innovative solutions. My roles have included Customer Success Manager at Pairview Limited, where I maintained relationships with key accounts and ensured seamless onboarding processes. I have also excelled as a Customer Service Executive and Digital Marketing Executive, managing customer inquiries and executing successful marketing campaigns. I am highly organized, possess excellent problem-solving abilities, and am dedicated to ensuring positive customer experiences and fostering long-term loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Pairview Limited

Dec 2023 - Present (1 year 6 months)

As a Customer Success Manager, I maintain relationships with key accounts to enhance customer retention, oversee onboarding processes, and monitor customer health metrics. I collaborate with cross-functional teams to improve product offerings and train new customer service representatives.

Customer Relationship Management Customer Onboarding Data Analysis Team Collaboration Customer Retention Problem Solving Communication Process Improvement Training

Customer Service Executive

Pairview Limited

Apr 2022 - Jul 2023 (1 year 3 months)

In my role as a Customer Service Executive, I managed multi-channel customer support, achieving high first contact resolution rates. I conducted root cause analysis to resolve recurring issues and implemented feedback mechanisms to drive service improvements.

Customer Feedback Analysis Problem Solving Communication Customer Retention Service Management Team Collaboration CRM Tools Data Analysis Customer Satisfaction

Digital Marketing Executive

Pairview Limited

Jan 2021 - Mar 2022 (1 year 2 months)

As a Digital Marketing Executive, I worked on B2C marketing projects, managing social media accounts and executing marketing campaigns. I utilized Zoho CRM for customer relationship management and created content strategies to increase brand awareness.

Content Marketing Social Media Management Email Marketing Zoho Lead Generation Campaign Management Customer Engagement Data Analysis Marketing Strategy

Medical Laboratory Assistant

Gbadamosi Primary Health Care Centre

May 2017 - May 2018 (1 year)

During my internship as a Medical Laboratory Assistant, I performed phlebotomy, assisted in clinical diagnostics, and participated in health sensitization programs. I accurately recorded laboratory reports and adhered to sanitation standards.

Diagnostics Team Collaboration Problem Solving Communication

Student Intern

Modic Medical Centre

Jun 2015 - Aug 2015 (2 months)

As a Student Intern, I operated chemistry and hematology analyzers for diagnostic testing and conducted microbial isolation. I was trained on various analyzers and dispatched results to patients.

Diagnostics Data Management Team Collaboration Communication Problem Solving