Open to opportunities

Hakeem Lambo

@hakeemlambo

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Customer experience specialist with strong data analysis skills.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and encourages innovation.

I am an industrious individual with profound administrative and leadership experience, adept at handling the physical demands of the job and easily adaptable in fast-paced environments. My strong ability to prioritize tasks and manage time effectively has enabled me to meet clearly defined objectives and goals consistently. As a customer success specialist, I excel at creating bonds with customers, providing specialized product solutions, and guaranteeing a flawless client experience.

Throughout my career, I have demonstrated a track record of identifying redundancies and maximizing resources to streamline operations. My experience includes overseeing customer inquiries across various platforms, leveraging customer data to identify trends, and enhancing the overall customer experience. I possess sound knowledge of CRM software such as HubSpot, Zoho, and Zendesk, and I am proficient in SQL, Excel, and PowerBI for performing exploratory data analysis that leads to strategic business decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Licia Media Communications

Dec 2021 - Present (3 years 5 months)

As a Customer Experience Specialist, I oversee customer inquiries across various platforms, ensuring effective and prompt communication. I leverage customer data to identify trends for improvement, manage data entry, and maintain operational processes to enhance customer satisfaction.

Customer Service Data Analysis CRM Software Communication Skills Problem Solving Microsoft Office Inventory Management Reporting Team Coordination Compliance

Administrative Assistant

Federal Emergency Road Maintenance Agency

Dec 2020 - Nov 2021 (11 months)

In my role as an Administrative Assistant, I created organized record systems for project information, provided administrative support to executives, and ensured smooth operations through effective communication and data management.

Administrative Support Data Management Communication Skills Report Preparation Team Coordination Microsoft Excel Organizational Skills Project Management

Customer Service Representative

Syntax Bridge Limited

Nov 2019 - Aug 2021 (1 year 9 months)

In my role as a Customer Service Representative, I managed customer inquiries, provided accurate information, and resolved issues promptly. I maintained a thorough understanding of company products and demonstrated strong communication skills to enhance customer loyalty.

Customer Service Communication Skills Problem Solving Relationship Building Fleet Management Team Management Product Knowledge Time Management

Customer Service Associate

AMGC Logistics

Dec 2018 - Oct 2019 (10 months)

As a Customer Service Associate, I processed orders, planned shipments, and tracked deliveries. I coordinated supply chain procedures and provided troubleshooting support to improve user experience and resolve technical issues.

Order Processing Supply Chain Management Customer Support Technical Troubleshooting Communication Skills Problem Solving Time Management Team Coordination Logistics

Education

Degrees, certifications, and relevant coursework

Oduduwa University

Bachelor of Science, International Relations

2014 - 2017

Grade: Second class upper division

Studied International Relations with a focus on global politics, diplomacy, and international organizations. Developed critical thinking and analytical skills through various projects and coursework.