Open to opportunities

Omolola Ariwoola

@omololaariwoola

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Customer service and business administration professional with 9+ years improving operations.

Nigeria

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What I'm looking for

I seek roles that combine customer service and operations with opportunities to grow in HR or project management, in collaborative, process-oriented teams.

I am a results-driven customer service and business administration professional with over nine years of experience delivering exceptional client support and optimizing operational efficiency.

I have a proven track record in financial transaction processing, records management, and process streamlining across healthcare and banking environments, including leading a transition from paper to electronic medical records.

My strengths include conflict resolution, team collaboration, data entry and analysis, and regulatory compliance, supported by certifications in project management and HR fundamentals.

I am passionate about human resources and project management, and I bring strong communication, problem-solving, and a proactive approach to improving service quality and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Medical Record Officer

Current

Molete Primary Healthcare Centre

Feb 2018 - Present (7 years 8 months)

Managed transition from paper to electronic patient records, improving accuracy and access to clinical data and streamlining appointment scheduling to enhance clinic efficiency and patient satisfaction.

Medical Records Clinical Coding Data Analysis Patient Scheduling Customer Service & Compliance Team Collaboration

Transaction Team Lead

Wema Bank PLC

Dec 2016 - Jan 2018 (1 year 1 month)

Led transaction team to maintain accurate financial records, streamline document archiving for compliance, and resolve client transaction issues while adopting technologies to improve record-keeping efficiency.

Financial Reporting & Compliance Document Management Customer Service Confidentiality Process Improvement

Customer Service Officer

Wema Bank PLC

Feb 2015 - Dec 2016 (1 year 10 months)

Handled high-volume inbound calls and performed financial transactions, resolved service issues, and promoted account upgrades, averaging support for ten customers per hour and maintaining quality standards.

Customer Service Phone Support Sales KYC Quality Assurance Team Collaboration

Direct Sales Agent

Stanbic IBTC Bank

Mar 2014 - Dec 2014 (9 months)

Conducted cold outreach and presentations to close business accounts, consistently meeting sales targets while ensuring KYC compliance and building long-term client relationships.

Sales Cold Calling Business Development KYC Presentations Customer Relationship Management Negotiation Presentation

Education

Degrees, certifications, and relevant coursework

Achievers University

Bachelor of Science, Business Administration

Activities and societies: Modules included Business Communication, Personnel Management, and Introductory Psychology.

Completed a Bachelor of Science in Business Administration with a dissertation on the role of communication in organizational performance (case study: United Bank of Africa).

Moshood Abiola Polytechnic

Higher National Diploma, Business Administration

Activities and societies: Modules involved Business Studies.

Completed a Higher National Diploma in Business Administration with a dissertation appraising the relevance of financial incentives to worker motivation (case study: Sona Breweries, Ota).