Open to opportunities

gbudje angela

@gbudjeangela

Message

Experienced customer service officer with a focus on operational efficiency.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters continuous learning and skill enhancement in a supportive and dynamic environment.

I am a seasoned professional with extensive experience in customer service, administrative support, and personal assistance. My career has been marked by a commitment to delivering high-quality work and enhancing customer satisfaction. I thrive in dynamic environments where I can leverage my skills to support both personal and organizational growth.

Throughout my career, I have successfully managed customer interactions in various roles, including as a Qualifying Agent in the life insurance sector, where I handled over 600 calls daily and achieved significant lead transfers. My experience as a Customer Experience Officer allowed me to design strategies that enhanced customer journeys, achieving a 98% satisfaction rate. I am dedicated to continuous learning and skill enhancement, always seeking opportunities to contribute effectively to my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Qualifying Agent

Current

Specialty Life Insurance

Jul 2024 - Present (1 year 2 months)

As a Qualifying Agent, I manage customer interactions, handle inquiries, and guide potential clients through the initial stages of acquiring life insurance policies. I ensure compliance with industry regulations while providing exceptional service.

Customer Service Lead Generation Data Entry Compliance Communication Skills Problem Solving Time Management CRM Sales

Customer Experience Officer

Wellspring School Support System

Aug 2023 - Mar 2024 (7 months)

In my role as Customer Experience Officer, I designed strategies to enhance customer satisfaction, analyzed feedback for improvements, and ensured timely engagement with leads, achieving high customer satisfaction rates.

Customer Service Data Analysis CRM Communication Skills Problem Solving Document Management Team Collaboration Time Management

Administrative Officer/Front Desk Officer

Shepherdsville Academy

Aug 2022 - Sep 2023 (1 year 1 month)

As an Administrative Officer, I supported school operations, monitored student attendance and fees, and managed educational inventory, contributing to improved operational efficiency and student engagement.

Administrative Support Database Management Inventory Event Coordination Monitoring Communication Skills Problem Solving Team Collaboration Time Management

Personal Assistant/Customer Care Representative

Norland Stockist Center

Dec 2018 - Dec 2021 (3 years)

In my role, I engaged customers, coordinated deliveries, managed inventory, and handled social media advertising, ensuring high customer satisfaction and efficient order processing.