RJ
Open to opportunities

Ridwan Jimoh-faari

@ridwanjimohfaari

Dedicated customer service professional with expertise in patient care coordination.

Nigeria

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and highly motivated Customer Service Professional with a proven track record of delivering exceptional support in remote and fully virtual environments. I excel at handling inquiries, resolving complaints, and ensuring customer satisfaction through effective communication, problem-solving, and technical proficiency.

Throughout my career, I have developed strong leadership and teamwork abilities, enabling me to thrive under pressure while maintaining a focus on achieving results. My experience as a Care Coordinator has honed my skills in managing patient care, developing healthcare programs, and ensuring compliance with regulatory requirements. I am passionate about enhancing client experiences and optimizing service delivery.

Experience

Work history, roles, and key accomplishments

CI
Current

Care Coordinator

Critical Rescue International

May 2024 - Present (1 year)

Responsible for scheduling, organizing, and managing all aspects of patient healthcare maintenance and treatment. Duties include communicating with healthcare teams, educating patients, and maintaining patient confidentiality.

H2

Care Coordinator

Health Connect 24x7

Oct 2021 - Nov 2023 (2 years 1 month)

Utilized data for analytical tasks related to patient information. Managed patient accounts, scheduled visits, and ensured compliance with regulatory requirements.

IL

Customer Care Representative

iSON BPO International Limited

Aug 2019 - Feb 2021 (1 year 6 months)

Managed large volumes of incoming calls, generated sales leads, and provided customer support. Ensured customer satisfaction through effective communication and problem resolution.

Education

Degrees, certifications, and relevant coursework

FT

Federal College of Freshwater Fisheries and Technology

Higher National Diploma, Agricultural Extension and Management

2022 -

Completed a Higher National Diploma in Agricultural Extension and Management, focusing on the principles and practices of agricultural development and extension services.

KP

Kwara State Polytechnic

National Diploma, Agricultural Technology

2014 -

Achieved a National Diploma in Agricultural Technology, emphasizing agricultural practices, technology, and management.

Tech stack

Software and tools used professionally

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Ridwan Jimoh-faari - Care Coordinator - Critical Rescue International | Himalayas