Ridwan Jimoh-faari
@ridwanjimohfaari
Dedicated customer service professional with expertise in patient care coordination.
What I'm looking for
I am a dedicated and highly motivated Customer Service Professional with a proven track record of delivering exceptional support in remote and fully virtual environments. I excel at handling inquiries, resolving complaints, and ensuring customer satisfaction through effective communication, problem-solving, and technical proficiency.
Throughout my career, I have developed strong leadership and teamwork abilities, enabling me to thrive under pressure while maintaining a focus on achieving results. My experience as a Care Coordinator has honed my skills in managing patient care, developing healthcare programs, and ensuring compliance with regulatory requirements. I am passionate about enhancing client experiences and optimizing service delivery.
Experience
Work history, roles, and key accomplishments
Care Coordinator
Critical Rescue International
May 2024 - Present (1 year)
Responsible for scheduling, organizing, and managing all aspects of patient healthcare maintenance and treatment. Duties include communicating with healthcare teams, educating patients, and maintaining patient confidentiality.
Direct Sales Agent
Guaranty Trust Bank
Nov 2023 - Mar 2024 (4 months)
Served as a link between the bank and potential customers, focusing on sourcing and processing loan applications while ensuring compliance with regulations.
Care Coordinator
Health Connect 24x7
Oct 2021 - Nov 2023 (2 years 1 month)
Utilized data for analytical tasks related to patient information. Managed patient accounts, scheduled visits, and ensured compliance with regulatory requirements.
Customer Care Representative
iSON BPO International Limited
Aug 2019 - Feb 2021 (1 year 6 months)
Managed large volumes of incoming calls, generated sales leads, and provided customer support. Ensured customer satisfaction through effective communication and problem resolution.
Trainer
Esusu Africa
Jan 2018 - Mar 2019 (1 year 2 months)
Trained and supervised call center agents, monitored team performance, and proposed process improvements to enhance efficiency.
Marketing Personnel
Apex Microfinance Bank
Sep 2015 - Jun 2017 (1 year 9 months)
Developed and executed marketing strategies to drive business growth while managing customer engagement and administrative tasks.
Education
Degrees, certifications, and relevant coursework
Federal College of Freshwater Fisheries and Technology
Higher National Diploma, Agricultural Extension and Management
2022 -
Completed a Higher National Diploma in Agricultural Extension and Management, focusing on the principles and practices of agricultural development and extension services.
Kwara State Polytechnic
National Diploma, Agricultural Technology
2014 -
Achieved a National Diploma in Agricultural Technology, emphasizing agricultural practices, technology, and management.
Availability
Location
Authorized to work in
Job categories
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