Open to opportunities

OGUNOYE AJIBOLA

@ogunoyeajibola

Message

Dedicated customer service officer with strong management skills.

Nigeria

Message

What I'm looking for

I am seeking a role that offers growth opportunities and values customer-centric service.

I am a dedicated and goal-oriented individual with a strong understanding of management and extensive knowledge of customer service operations. My experience as a Customer Service Officer at United Bank for Africa has equipped me with the skills to exceed customer service goals consistently and enhance customer satisfaction through tailored solutions. I pride myself on my ability to think creatively and analytically, which has allowed me to streamline processes and improve efficiency within my team.

Throughout my career, I have demonstrated strong leadership qualities and a commitment to fostering positive client relationships. My previous roles as a Teller and Front Desk Cashier have further honed my customer service skills, where I successfully contributed to business growth by upselling products and ensuring compliance with financial procedures. I am passionate about delivering high-quality service and am always looking for ways to improve both internal and external customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

United Bank for Africa

Mar 2022 - Present (3 years 2 months)

As a Customer Service Officer, I consistently surpassed monthly targets, enhanced customer satisfaction through prompt complaint resolution, and streamlined service processes to improve efficiency. I also implemented best practices and collaborated across departments to enhance service delivery.

Customer Service Process Improvement Team Collaboration Policy Implementation CRM Tools Communication Skills Time Management Leadership Problem Solving

Teller

United Bank for Africa

Sep 2019 - Feb 2022 (2 years 5 months)

In my role as a Teller, I ensured compliance with security procedures, delivered exceptional customer service, and contributed to business growth through effective cross-selling. I also played a key role in training new staff and managing tax-related functions.

Cash Management Customer Service Compliance Cross Selling Staff Training Financial Accuracy Relationship Building Problem Solving

Front Desk Cashier

Wema Bank Plc

Jan 2018 - Jul 2019 (1 year 6 months)

During my internship as a Front Desk Cashier, I contributed to daily operations, built strong customer relationships, and maximized revenue through upselling. I maintained high accuracy in cash transactions and demonstrated flexibility in my role.

Customer Service Upselling Team Collaboration Flexibility Communication Skills Revenue

Office Assistant

Scholarship Publisher

Jan 2016 - Nov 2017 (1 year 10 months)

As an Office Assistant intern, I optimized inventory management, provided administrative support, and enhanced communication channels within the team. I maintained accurate documentation and built strong internal relationships to support project success.