Amara Obiajulu
@amaraobiajulu
Customer Service and Marketing professional with experience in banking and project management.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in customer service, marketing, and project management. With experience in the banking industry, I have developed excellent communication skills and the ability to work effectively in fast-paced environments. I am a quick learner, a team player, and adaptable to new environments.
My experience in project management has equipped me with the skills to manage multiple tasks, prioritize deadlines, and ensure timely completion of projects. I am proficient in MS Office, including MS Word, MS Excel, and MS Office, and have experience with customer service process improvement, managing defaults, and issue investigation.
I am a strong believer in continuous learning and personal development, and I am always looking for opportunities to improve my skills and knowledge. I am excited to bring my skills and experience to a new role and contribute to the success of an organization.
Experience
Work history, roles, and key accomplishments
Customer Services / Marketing Officer
Guaranty Trust Bank
Jan 2023 - Present (2 years 5 months)
Responsible for marketing bank products to new customers, implementing customer instructions, and following up on transactions. Handled customer inquiries and resolved issues through email and phone communication.
Debt Recovery Officer
Guaranty Trust Bank
Mar 2020 - Dec 2020 (9 months)
Identified and resolved reasons for delinquency to minimize losses. Provided customer service support and prepared reports on collection issues.
Compliance Officer
Guaranty Trust Bank
Mar 2020 - Dec 2020 (9 months)
Liaised with various departments to address compliance issues and enhance regulatory performance. Developed corrective action plans for compliance vulnerabilities.
Terminal Optimization Officer
Guaranty Trust Bank
Feb 2013 - Feb 2020 (6 years 11 months)
Managed POS merchant acquisition and support, ensuring increased transaction volume and providing first-level support for escalated issues.
Fixed Assets Records and Insurance
National Youth Service Corps (NYSC)
Jun 2011 - Jun 2012 (1 year)
Managed fixed assets records, prepared insurance claims, and reconciled general ledger accounts for payroll and travel expenditures.
Education
Degrees, certifications, and relevant coursework
Amara hasn't added their education
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