Damilola Adeleke

I am a customer-focused professional with over two years' experience in customer service, banking, and administrative roles, delivering efficient complaint resolution and account support. I consistently use CRM tools to manage relationships, reactivate dormant accounts, and escalate issues to improve service usage and satisfaction.

At Access Bank Plc I managed customer inquiries, supported account opening and service enrollment, and ensured compliance with banking policies. Previously, as a cashier and customer service assistant, I assisted large customer volumes with high transaction accuracy and satisfaction rates while supporting peak-hour operations and sales efforts.

I bring strong communication, data documentation, and time-management skills enhanced by procurement and vendor-communication experience. I am motivated to contribute interpersonal and problem-solving strengths to a customer service role focused on excellent client experiences and measurable retention gains.