Looking for a job

Lucky Akinjole

@luckyakinjole

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Business Administration graduate driving customer experience, operations efficiency, and measurable outcomes.

Nigeria

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What I'm looking for

I seek a role where I can improve customer experience and operational efficiency, work cross-functionally, apply data-driven improvements, and grow into project or operations leadership.

I am a results-driven Business Administration graduate with First Class Honours and over two years of progressive experience in customer service, operations management, and administrative support. I consistently manage high-volume customer interactions and deliver measurable improvements in satisfaction and operational efficiency.

My hands-on experience spans CRM usage (Salesforce, NICE CX-One), process improvement, and performance reporting, with achievements including a 95%+ customer satisfaction rate, 20% increases in repeat engagement and conversion rates, and documented improvements to team productivity and audit readiness.

I am currently upskilling in project management and data analysis and seek opportunities where I can apply cross-functional collaboration, stakeholder communication, and data-driven problem solving to drive organisational performance and excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Aidaana Nigeria Limited

Jun 2025 - Present (8 months)

Manage inbound/outbound customer calls and CRM documentation to achieve first-call resolution and maintain SLAs; contribute to process improvements that enhance customer experience.

Customer Service Salesforce Call Resolution SLA Management Process Improvement Cross Functional Collaboration

Customer Service Representative

Krent Inc.

Aug 2024 - May 2025 (9 months)

Managed high-volume customer inquiries across channels, achieving a 95%+ satisfaction rate and driving a 20% increase in repeat engagement while supporting 300+ property records with 100% data accuracy.

Customer Support Email Support CRM Client Relations Process Improvement Communication

Administrative Assistant

G-Best Biz Ltd

Nov 2023 - May 2024 (6 months)

Recorded sales transactions and managed filing systems to reduce reporting errors by ~95% and improved document retrieval and turnaround times by 30%, supporting repeat orders and customer satisfaction.

Administrative Support Records Management Microsoft Office Document Control Data Entry Process Improvement Customer Service

Credit & Savings Officer

Pyrowo Nigeria Limited

Apr 2022 - Oct 2022 (6 months)

Assessed loan applications and monitored portfolio health, providing financial advisory to clients and preparing performance reports to minimise defaults and ensure compliance.

Loan Processing Financial Advisory Reporting Risk Assessment Customer Relations & Compliance

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Business Administration

2019 - 2023

Grade: First Class Honours (4.60/5.00)

Activities and societies: Speaker of the Supreme Parliament, NUAMBS UNIBEN (Oct 2022 – Aug 2023); Class Representative (2019 – 2023).

Bachelor of Science in Business Administration with First Class Honours (CGPA 4.60/5.00), covering coursework in strategic management, marketing, finance, production management, HR, capital markets, statistics, and sociology.