Nmanwanyi Oriaku

I am a dynamic and results-oriented professional with a proven track record of exceeding customer expectations and consistently meeting deadlines. My effective communication and problem resolution skills have been instrumental in excelling in customer service and complaint resolution. I have successfully utilized CRM software to manage and analyze customer interactions, feedback, and data, resulting in the development of strong customer relationships. One of my proudest achievements is a remarkable 25% increase in customer satisfaction through the implementation of innovative, customer-centric strategies.

In my role as a Customer Service Representative at Multichoice Nigeria, I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. I resolved customer complaints with empathy, which resulted in increased loyalty and repeat business. My ability to manage large volumes of phone calls allowed me to identify and assess customer needs to achieve satisfaction, while also handling escalated calls efficiently. I trained new customer service representatives on strategies and processes to reduce gaps and increase customer satisfaction rates, contributing to a cohesive team environment.