Omaris Ramos

At ALORICA, I handled customer calls in English, responded to complaints, and offered products and services. I used technology to support efficient service and met monthly call-volume targets.

At FIRE SECURITY PANAMÁ S.A., I facilitated training for bank staff in first aid and evacuation procedures for emergencies. I also prepared a final report on the trained staff and delivered manuals and equipment.

I'm completing a technical program in Administrative Management for Firefighting Institutions at the University of Panama. My training includes Microsoft Office, Outlook, Teams, and Canva.