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Oluwatobi Abass

@oluwatobiabass

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Client service professional with 7 years of marketing experience.

Nigeria

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What I'm looking for

I am looking for a role that values innovation, teamwork, and customer-centric solutions, with opportunities for professional growth.

I am a dedicated client service professional with over 7 years of experience in marketing and customer support. My journey has been marked by a commitment to providing tailored solutions that enhance client satisfaction and drive brand revenue growth. I have successfully implemented creative sales and marketing strategies, leveraging data-driven insights to generate leads and improve service delivery.

In my current role as a Client Service Officer at Stanbic IBTC, I have improved client experience by 41% through detailed analysis of usage patterns and have driven product improvement by 56% via user feedback analysis. My previous experience as a Research Analyst at First Bank allowed me to enhance sales by 14% and improve forecast accuracy by 12%, showcasing my ability to translate research results into actionable steps that benefit the organization.

I am passionate about team coaching and project execution, and I thrive in environments that challenge me to innovate and engage with stakeholders effectively. My goal is to continue developing my skills while contributing to a dynamic team that values customer-centric solutions.

Experience

Work history, roles, and key accomplishments

Current

Client Service Officer

Current

Stanbic IBTC

Mar 2021 - Present (4 years 3 months)

Improved client experience by 41% through analyzing usage patterns and provided detailed explanations of bank products to over 400 clients. Resolved complaints for 200+ customers via calls and emails, while promoting repeat business by 27% through cross-selling bank products.

Customer Support Product Knowledge Data Analysis Cross Selling Stakeholder Engagement

Marketing

First Bank

Feb 2020 - Mar 2021 (1 year 1 month)

Increased performance growth by 72% through tracking product usage and successfully recruited, onboarded, and trained new agents on the product platform. Improved client satisfaction by 21.7% by providing consistent support and promptly resolving issues to reduce downtime by 33%.

Marketing Client Relationship Management Onboarding Performance Tracking

Research Analyst

Nigerian Institute of Social and Economic Research

Apr 2018 - Mar 2020 (1 year 11 months)

Enhanced sales by 14% by translating research results into actionable steps and improved forecast accuracy by 12% through in-depth data analysis. Delivered data-oriented insights to marketing, increasing revenue by 31%, and helped streamline budgets by 8% through informed decision-making.

Research Analysis Data Analysis Market Research Sales Strategy Data Insights Budget Streamlining Process Optimization Analytical Thinking Problem Solving

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Science, Economics

Studied Economics at Olabisi Onabanjo University, completing the program in 2017. Gained foundational knowledge in economic principles and their applications.