Vanessa Nnanna

I’m a customer service professional with over 5 years of experience in banking and marketing, with a strong focus on client relationship management. I deliver prompt, effective support to address customer inquiries and concerns, with the goal of fostering high levels of customer satisfaction in fast-paced environments.

In my current role, I orchestrate new account processing and ensure compliance with BVN enrolment to help strengthen branch growth. I streamline incoming communications, organize customer records for efficient support, and provide professional responses through phone, email, and in-person interactions—so issues are handled smoothly and resolved fully.

I also bring monitoring and program support experience from working with UNHCR in partner projects, where I conducted monitoring and evaluation visits for 640 beneficiaries and produced weekly progress reports to support accountability and improvements. I formulate and deliver training programmes to strengthen entrepreneurship skills, facilitate focus group discussions, and support youth empowerment through mentorship—while staying adaptable, communicative, and solution-oriented.