RERose Emmanuel
@roseemmanuel
Detail-oriented Client Service Representative with four years of experience.
NigeriaWhat I'm looking for
I am a highly motivated Client Service Representative with four years of experience in delivering exceptional customer support in dynamic and fast-paced environments. My expertise lies in managing client relationships, resolving complex issues, and ensuring customer satisfaction through personalized service. I am proficient in handling inquiries, providing product knowledge, and leveraging CRM tools to enhance customer engagement.
Throughout my career, I have developed strong customer relationships and loyalty through effective communication. I have demonstrated excellent verbal and written communication skills, which have enabled me to interact effectively with customers. My proactive approach and problem-solving techniques have allowed me to identify solutions for complex customer inquiries, contributing to client loyalty and business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Access Bank PLC
Jul 2024 - Present (11 months)
As a Customer Service Representative, I handled customer complaints and inquiries efficiently, developed strong relationships, and utilized problem-solving techniques to resolve complex issues. I tracked communications using CRM software to enhance customer engagement.
Team Lead Client Service Management
Wema Bank PLC
Jul 2022 - Jul 2024 (2 years)
In my role as Team Lead, I responded to inquiries from stakeholders, collaborated with management on customer satisfaction initiatives, and drafted performance reports. I also negotiated contracts and developed upselling strategies for existing clients.
Client Service Executive
First Bank PLC
Feb 2020 - Jul 2022 (2 years 5 months)
As a Client Service Executive, I provided exceptional customer service, resolved inquiries, and monitored competitor activities. I collaborated with colleagues to ensure client satisfaction and negotiated contracts for product distribution.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Arts, History and International Relations
2017 -
Studied History and International Relations, focusing on the dynamics of global interactions and the historical context of international affairs.
Logos International School
West African Senior School Certificate, Secondary Education
2012 - 2012
Completed the West African Senior School Certificate Examination, demonstrating proficiency in various subjects and readiness for higher education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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