Rose EmmanuelRE
Open to opportunities

Rose Emmanuel

@roseemmanuel

Detail-oriented Client Service Representative with four years of experience.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated Client Service Representative with four years of experience in delivering exceptional customer support in dynamic and fast-paced environments. My expertise lies in managing client relationships, resolving complex issues, and ensuring customer satisfaction through personalized service. I am proficient in handling inquiries, providing product knowledge, and leveraging CRM tools to enhance customer engagement.

Throughout my career, I have developed strong customer relationships and loyalty through effective communication. I have demonstrated excellent verbal and written communication skills, which have enabled me to interact effectively with customers. My proactive approach and problem-solving techniques have allowed me to identify solutions for complex customer inquiries, contributing to client loyalty and business growth.

Experience

Work history, roles, and key accomplishments

AP
Current

Customer Service Representative

Access Bank PLC

Jul 2024 - Present (11 months)

As a Customer Service Representative, I handled customer complaints and inquiries efficiently, developed strong relationships, and utilized problem-solving techniques to resolve complex issues. I tracked communications using CRM software to enhance customer engagement.

WP

Team Lead Client Service Management

Wema Bank PLC

Jul 2022 - Jul 2024 (2 years)

In my role as Team Lead, I responded to inquiries from stakeholders, collaborated with management on customer satisfaction initiatives, and drafted performance reports. I also negotiated contracts and developed upselling strategies for existing clients.

Education

Degrees, certifications, and relevant coursework

AU

Abia State University

Bachelor of Arts, History and International Relations

2017 -

Studied History and International Relations, focusing on the dynamics of global interactions and the historical context of international affairs.

LS

Logos International School

West African Senior School Certificate, Secondary Education

2012 - 2012

Completed the West African Senior School Certificate Examination, demonstrating proficiency in various subjects and readiness for higher education.

Tech stack

Software and tools used professionally

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Rose Emmanuel - Customer Service Representative - Access Bank PLC | Himalayas