NNNkemakonam Nwoyeocha
@nkemakonamnwoyeocha
Detail-oriented professional in market and project research
NigeriaWhat I'm looking for
With a strong background in strategic management, team management, and organizational efficiency, I leverage my analytical thinking and technology proficiency to drive business growth and improve operational efficiency. My expertise in market research, data analysis, and project management enables me to extract actionable insights and inform strategic decision-making.
Experience
Work history, roles, and key accomplishments
NGConducted extensive research on policy influencers and their niche such as technology, social justice, environment, etc, within the non-profit sector, to inform strategic initiatives.
TSIntroduced cost control measures that led to a 10% reduction in operational expenses while maintaining service quality, whilst fostering a culture of collaboration and excellence.
DEConducted imbedded studies to learn user scenarios of home organization; this resulted in task analysis and a 20% improvement in product usability.
PLResolved 150+ monthly complaints via various channels, leveraging CRM software for efficient communication, demonstrating adeptness in conflict resolution and customer interaction management.
Customer Support Specialist
Kuda Microfinance Bank
Jan 2021 - May 2022 (1 year 4 months)
Achieved a 90% query resolution rate within an average handling time of 5 minutes per chat in 100+ daily live chats, demonstrating efficient process improvements.
Education
Degrees, certifications, and relevant coursework
Nkemakonam hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Skills
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