Utibe Elijah
@utibeelijah
Client Success professional driving product adoption and retention through data-driven support.
What I'm looking for
I am a Client Success and Customer Support professional with over two years' experience in financial and technology-driven environments, skilled at onboarding, relationship management, and data-informed customer experience improvements. I consistently deliver high CSAT through empathetic communication, efficient ticket handling, and close cross-team collaboration.
I have supported hundreds of customers and dozens of remote clients, built dashboards and automation that cut manual analysis by 40%, and improved first-contact resolution and response times through process optimization. I bring CRM expertise, Python automation skills, and a results-oriented approach to drive retention, adoption, and measurable operational gains.
Experience
Work history, roles, and key accomplishments
Market Research Analyst
Freelance
Jan 2023 - Jan 2026 (3 years)
Delivered market research, customer insights and automation for 10+ remote clients, building dashboards that cut manual analysis by 40% and saved clients 5–10 hours weekly.
Customer Support Assistant
Zenith Bank
Jan 2023 - Dec 2025 (2 years 11 months)
Managed 50–80+ daily customer inquiries across phone, email and in-person channels, achieving 92–96% CSAT and resolving 1,500+ cases while improving first-contact resolution by 15%.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Geology
2018 - 2022
Completed a Bachelor of Science in Geology with coursework and practical training in geological sciences from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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