Open to opportunities

Utibe Elijah

@utibeelijah

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Client Success professional driving product adoption and retention through data-driven support.

Nigeria

Message

What I'm looking for

I seek a customer-success role where I can improve retention and adoption using data-driven insights, automation, and collaborative processes in a growth-oriented team.

I am a Client Success and Customer Support professional with over two years' experience in financial and technology-driven environments, skilled at onboarding, relationship management, and data-informed customer experience improvements. I consistently deliver high CSAT through empathetic communication, efficient ticket handling, and close cross-team collaboration.

I have supported hundreds of customers and dozens of remote clients, built dashboards and automation that cut manual analysis by 40%, and improved first-contact resolution and response times through process optimization. I bring CRM expertise, Python automation skills, and a results-oriented approach to drive retention, adoption, and measurable operational gains.

Experience

Work history, roles, and key accomplishments

Market Research Analyst

Freelance

Jan 2023 - Jan 2026 (3 years)

Delivered market research, customer insights and automation for 10+ remote clients, building dashboards that cut manual analysis by 40% and saved clients 5–10 hours weekly.

Market Research Data Analysis Python Dashboarding SQL Customer Insights Spreadsheets

Customer Support Assistant

Zenith Bank

Jan 2023 - Dec 2025 (2 years 11 months)

Managed 50–80+ daily customer inquiries across phone, email and in-person channels, achieving 92–96% CSAT and resolving 1,500+ cases while improving first-contact resolution by 15%.

Customer Support Zendesk CRM CSAT Data Analysis