Cynthia Amenaghawon

As a seasoned Customer Service Professional, Operations Expert, and Administrative Specialist, I leverage my extensive experience in the Banking, Consumer Goods, and Services industries to drive organizational success. With a strong educational background in Social Studies Education and comprehensive training in Customer Service, Operations, and Client Relations, I excel in enhancing client relations, optimizing customer experiences, and driving business growth.

Throughout my career, I have demonstrated exceptional ability in developing customer feedback surveys, scheduling and coordinating customer meetings, designing appreciation programs, and tracking customer experiences across various channels and touchpoints. My expertise in collaborating with cross-functional teams, analyzing customer feedback, and responding promptly to customer queries has earned me a reputation as a dedicated and results-driven professional.

With a strong passion for delivering exceptional customer service, I am committed to aligning customer experience strategies with marketing initiatives, identifying investment opportunities, and providing bespoke wealth management solutions to high-net-worth individuals and institutional clients. My technical skills in Microsoft Office Suite, CRM systems, Freshdesk, and Sprout Social, combined with my professional skills in team leadership, problem-solving, and content creation, make me an invaluable asset to any organization.