ONYINYECHI ONWUDIKE

Lead an in-branch customer service team of 20, drove operational improvements that maintained a 95% customer satisfaction rating, and increased digital banking adoption by 35% through targeted education initiatives impacting 250,000+ customers.

Managed customer account lifecycles including account opening and compliance verification, coordinated transaction processing to ensure accuracy and timeliness, and served as in-branch digital ambassador educating customers on fintech applications.

Coordinated corporate and private events for 200–1,000 guests, managed logistics and vendor relationships, supervised 15–25 staff, and implemented planning processes that improved efficiency by 30%.

Organized executive schedules, prepared detailed reports of meetings and stakeholder engagements, assisted investors in resolving project issues, and maintained compliance and up-to-date project documentation.

Registered over 2,000 new enrollees into the database, maintained data accuracy for insurance access, and supported public service financing and management processes during national service.

Supported enrollee registration and administrative tasks within NHIS, gaining exposure to public healthcare financing and database systems.

Completed a Diploma in International Finance covering international economic analysis, balance of payments, technology and international business, and fiscal and monetary policy.

Grade: First-Class Honors

Graduated with a Bachelor of Science in Economics with focus areas including development, agricultural, resource and financial economics and applied econometrics; ranked in the top 5% of the graduating class.