Open to opportunities

Oluwaseun Aina

@oluwaseunaina

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Customer Support Officer with over 3 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Customer Support Officer with over three years of experience in various reputable organizations. My strong communication skills, both written and verbal, combined with my customer service expertise, have been pivotal in my success in this field. I am highly proficient in using Microsoft Office, Zendesk, Jira, and other CRM tools, which allows me to effectively address customer needs and enhance their satisfaction.

Throughout my career, I have developed a deep understanding of the importance of teamwork, empathy, and taking ownership in customer service. I have consistently met and exceeded customer service team sales targets and call handling quotas. My ability to build sustainable relationships and trust with customer accounts has been a key factor in my professional achievements.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Moniepoint Microfinance Bank

Jan 2023 - Present (2 years 5 months)

As a Customer Support Officer, I identify and assess customer needs, build sustainable relationships, and provide accurate information. I handle complaints, meet sales targets, and ensure customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Microsoft Office Zendesk Jira Communication Skills CRM Tools Relationship Management

Operations Executive/Customer Success

CredsHill

Jul 2021 - Jan 2022 (6 months)

In my role as Operations Executive, I implemented business strategies, managed daily operations, and engaged prospects. I also handled social media management and public speaking engagements to promote the business.

Business Strategy Project Management Social Media Management Content Creation Public Speaking Customer Engagement Operations Management

Human Resources/Customer Service Officer

LandCity Property Development Coy. Ltd.

Aug 2020 - Oct 2020 (2 months)

As an HR/Customer Service Officer, I resolved employee relations issues, improved work relationships, and managed client databases. I also handled customer complaints and provided HR policy guidance.

Employee Relations HR Policies Customer Service Database Management

Online English Tutor

Native Camp

May 2019 - Jan 2020 (8 months)

As an Online English Tutor, I taught Japanese students to speak fluent English via Skype. I focused on student satisfaction and provided regular feedback to enhance their performance.

Skype Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Adekule Ajasin University

Bachelor of Science, Microbiology

2017 -

Grade: Second Class Upper

Activities and societies: Presiding Officer - INEC presidential, gubernatorial and senatorial election process 2019; Financial Secretary - The Redeemed Christian Fellowship, AAUA Chapter, 2016-2017; Music Director, RCCG EK PROV 4YAYA Choir 2022.

Studied Microbiology, focusing on various aspects of microbiological research and applications. Graduated with a Second Class Upper degree.