Open to opportunities

Mariam Olaore

@mariamolaore

Message

I improve customer experiences through empathetic support, CRM insights, and responsive communication.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing role where I can use empathetic communication, CRM insights, and cross-functional collaboration to improve service delivery, customer retention, and user experience.

I've handled high-volume customer inquiries at P&C Consults, building escalation protocols and CRM documentation processes that reduced response time by 20%. I use customer feedback and interaction data to improve service delivery, retention, and user experience alongside product and technical teams.

I've also supported learners at the University of Ibadan, Scholars International Schools, and as a freelance online English tutor, creating digital materials, communication channels, and tailored guidance for diverse learning communities.

Experience

Work history, roles, and key accomplishments

Current

GESTutor (Use of English)

Current

University of Ibadan

Apr 2025 - Present (1 year 4 months)

Directed weekly academic sessions for 74 students, enhancing comprehension of complex materials and fostering a collaborative learning environment. Established clear communication protocols to address and resolve academic concerns, ensuring consistent support and engagement for learners.

Student Support Collaboration

Current

Online English Tutor (Remote)

Current

Freelance

Jan 2022 - Present (4 years 7 months)

Built and managed online learning communities for 85 learners, fostering a dynamic and interactive educational environment. Established tailored guidance systems to address individual learner needs, ensuring consistently high engagement and satisfaction.

Online Teaching Community Management Digital Tools

English Language Instructor

Scholars International Schools

Jan 2019 - Mar 2024 (5 years 2 months)

Directed communication strategies with students and parents, ensuring alignment with educational objectives and enhancing overall learning outcomes. Established a conflict resolution framework that maintained a positive classroom environment, addressing student and parent concerns with empathy and clarity.

Conflict Resolution Language Activities Curriculum Development

Customer Service Representative

P&C Consults

Jan 2023 - Jan 2024 (1 year)

Directed comprehensive handling of inbound and outbound customer inquiries across phone, email, and live chat, achieving consistent high satisfaction rates. Established efficient escalation protocols, resolving complex issues with a friendly and empathetic tone, enhancing customer retention.

Customer Service CRM Documentation Product Knowledge Cross Functional Collaboration Data Analysis