Open to opportunities

Patricia Okaka

@patriciaokaka

Customer care and telesales professional using cold calling, CRM, and analytics to exceed targets and resolve issues fast.

Nigeria

Message

What I'm looking for

I’m looking for full-time or part-time remote roles in customer care, cold calling, or telesales—comfortable with international time zones and focused on first-call resolution, strong CRM work, and consistent performance. USD payment preferred.

I’m a results-driven Customer Care and Telesales professional with 3+ years of experience in inbound and outbound calling, cold calling, lead generation, and customer relationship management. I consistently exceed sales targets by 15–25%, maintain 95%+ customer satisfaction ratings, and achieve 98% first-call resolution by diagnosing issues quickly and solving them without escalation.

I bring a First Class LLB (Hons) and a sharp, analytical approach to objection handling, script customisation, needs analysis, and solution selling—built for international, remote-first environments. From optimizing appointment scheduling and reducing customer wait times to managing escalations and CRM workflows (Salesforce, HubSpot), I focus on reliable follow-through, cross-cultural communication, and turning cold leads into loyal clients.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor (Remote)

Current

Preply

Apr 2024 - Present (2 years 1 month)

Conduct structured one-on-one sessions with international students using active listening, clear articulation, and real-time feedback to maintain a high tutor rating. Independently manage scheduling and progress tracking across multiple time zones with strong remote work discipline.

One On One Tutoring Active Listening Real Time Feedback Student Progress Tracking Cross Cultural Communication Student Engagement

Current

Manager of Operations

Current

Qhaftani Culture and Lifestyle

Jan 2023 - Present (3 years 4 months)

Streamlined operational processes, reducing costs by 20% while maintaining quality standards and increasing productivity by 30% through process improvements. Led cross-functional teams, managed vendor and client communications, and handled escalations while strengthening stakeholder relationships.

Operations Management Process Improvement Team Leadership Vendor Management Stakeholder Management Escalation Handling Productivity

Front Desk & Customer Service Agent

P-Five Catering Service

Jan 2015 - Jan 2018 (3 years)

Managed 100+ daily inbound customer inquiries via phone, email, and in-person and achieved a 98% first-call resolution rate by diagnosing issues quickly. Optimized appointment scheduling, reducing booking errors and improving calendar efficiency by 40%, while maintaining professionalism during peak-volume periods.

Customer Support Inbound Calls Appointment Scheduling Complaint Resolution First Call Resolution Process Improvement

Receptionist & Client Relations

Edivia Collections

Jan 2014 - Jan 2018 (4 years)

Reduced customer wait times by 35% through queue management and proactive client communication while handling inbound calls for bookings and rescheduling. Managed booking and cancellation workflows with zero errors and built long-term rapport with repeat clients through consistent professionalism.

Customer Relationship Management Queue Management Inbound Calls Complaint Handling Objection Handling Client Onboarding Customer Communications Quality Assurance

Education

Degrees, certifications, and relevant coursework

American University of North Cyprus

Bachelor of Laws (LLB), Law

2018 - 2022

Grade: First Class Honours

Earned a Bachelor of Laws (LLB) with First Class Honours, graduating among the top 5% of the class. Built strong analytical and written communication skills through rigorous legal coursework.