Barbara Ekeoma

As a Customer Support Specialist at Preply, I provide timely and accurate responses to inquiries from students and tutors, troubleshoot technical issues, and assist users with account management. I gather user feedback for enhancements and communicate updates clearly.

In my role as a Customer Service Executive, I connected with customers via social media and other platforms to resolve disputes, onboarded customers, and maintained records of interactions. I handled a high volume of inbound and outbound calls and emails.

As a Customer Support Specialist, I exceeded customer satisfaction metrics, interacted with customers through various channels, and improved retention rates. I also identified upselling opportunities and maintained high performance in KPIs.

During my NYSC, I taught and motivated students, prepared lesson plans, assigned homework, and maintained a positive learning environment. I collaborated with staff to enhance academic performance.

As a Front Desk Officer, I assisted in tele-sales, contributing to a significant increase in new customers and repeat guests. I provided excellent customer service and managed front desk operations.

During my internship as a Human Resources Assistant, I supported recruitment processes, provided administrative support, and coordinated HR projects, contributing to effective HR operations.

Grade: Upper Credit

Completed a National/Higher National Diploma in Marketing with Upper Credit, focusing on various aspects of marketing management and consumer behavior.

Completed WASSCE, gaining foundational knowledge and skills necessary for further education.