CIChinasa Ihekwoaba
@chinasaihekwoaba
Customer service professional with 10+ years improving satisfaction, retention, and support operations.
NigeriaWhat I'm looking for
I am a results-driven customer service professional with over 10 years' experience resolving complex issues, improving customer satisfaction, and driving retention. I have a proven track record using tools like Zendesk, Looker, Salesforce, Google Suite and Microsoft Office to streamline support and deliver measurable improvements.
I excel at communication, problem-solving, conflict resolution and cross-team collaboration, and I have developed and implemented feedback-driven improvements to service delivery. I am comfortable training teams, handling high-volume inquiries across phone, email and chat, and building strong customer relationships to boost loyalty.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Roppi Technologies
Jan 2024 - Jan 2025 (1 year)
Handled customer inquiries and complaints via phone, email, and chat, resolving issues promptly and improving customer retention through relationship-building and cross-team collaboration.
Customer Support Specialist
Zunorlogistics Ltd
Jan 2020 - Jan 2024 (4 years)
Responded to customer inquiries via phone, email, and chat, conducted needs assessments, implemented customer feedback to improve service delivery, and maintained high satisfaction and retention.
Client Services Officer
Montessori International School
Jan 2012 - Jan 2020 (8 years)
Managed vendor and customer complaints, delivered client services support, and contributed to maintaining positive stakeholder relationships to support operations.
Education
Degrees, certifications, and relevant coursework
CUCovenant University
Bachelor of Banking and Finance, Banking and Finance
2012 -
Completed undergraduate studies in Banking and Finance at Covenant University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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