Open to opportunities

Miracle Andrew

@miracleandrew

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Solution-oriented customer service professional with 5+ years delivering multichannel support and fast resolutions.

Nigeria

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What I'm looking for

I’m looking for a customer service role where I can support customers via phone/email/chat, troubleshoot and de-escalate issues, track KPIs and SLAs, and continuously improve processes through feedback and collaboration.

I’m a solution-oriented customer service professional with over 5 years of experience across remote-style and in-person roles. I manage high-volume inbound and outbound customer interactions through phone, email, and live chat, using CRM systems to document, track, and resolve issues.

I’m known for troubleshooting technical problems, de-escalating complaints, and maintaining high customer satisfaction and first-contact resolution. I proactively use feedback and patterns to identify recurring issues and recommend improvements that reduce escalations and strengthen service quality.

Beyond support, I bring a strong administrative and performance mindset—tracking KPIs, adhering to SLAs, and producing feedback reporting to drive efficiency. I also collaborate cross-functionally and self-manage time effectively to meet deadlines and improve workflows.

My background also includes teaching, editing, and coordination work, which strengthened my communication, documentation, and stakeholder management skills. I bring reliability, accountability, integrity, and empathy into every interaction—because customers and teams deserve clarity, speed, and follow-through.

Experience

Work history, roles, and key accomplishments

English Language Teacher

Sundora International School

Sep 2023 - Apr 2025 (1 year 7 months)

Diagnosed student learning gaps and designed targeted literacy interventions to improve exam performance. Managed virtual parent-teacher communication and maintained accurate records of student progress and behavior.

Student Assessment Lesson planning Record keeping

Junior Editor & Coordinator

Integrated Symbol Multimedia Concept

Dec 2021 - Nov 2022 (11 months)

Collected, transcribed, and edited audio/video interviews, reducing turnaround time for content delivery. Improved media asset management with structured documentation and metadata practices to enhance content retrieval efficiency.

Transcription Media Asset Management Metadata Management Cross functional Coordination

Sales & Customer Service Rep

Andy Holding Electronic

Apr 2016 - Sep 2021 (5 years 5 months)

Identified recurring customer issues and implemented targeted product recommendations to increase customer satisfaction and reduce complaint escalations. Resolved payment discrepancies through accurate transaction processing and daily cash reconciliation, and documented customer interactions in internal systems.

Customer Support Troubleshooting Escalation Management Payment Processing Cash Reconciliation Complaint Handling

Personal Assistant / Typist

Grace Group of Schools

Jun 2015 - Feb 2016 (8 months)

Entered and maintained customer/student data and school records with high accuracy, reducing administrative errors. Coordinated exam scheduling and logistics to improve operational efficiency.

Data Entry Scheduling coordination Exam Logistics Administrative Support

Secretary & Cashier

Dupe Photos & Computer Services

Aug 2013 - Dec 2014 (1 year 4 months)

Served as a first point of contact for customers, providing prompt and empathetic service through in-person and phone interactions. Managed cash register operations, maintained financial records, and reconciled daily transactions to support financial integrity.

Front Desk Support Customer Service Cash Register Financial Record Keeping