Oluwadamilola Showunmi

Oversaw end-to-end tracking for 500+ packages monthly, maintaining 98% accuracy in records. Improved delivery efficiency by reducing customer complaint turnaround from 48 hours to 12 hours and increased customer retention by 20%.

Responded to customers via phone calls, social media platforms, and emails, identifying their needs and providing effective solutions. Educated customers on products and services to ensure better communication and service delivery.

Provided expert advice on cosmetic products and services to clients. Developed and executed marketing strategies to promote sales and expand customer base.

Coordinated export logistics for 200+ consignments (air and sea) to Canada, UK, and the U.S. Supported documentation and inventory preparation, reducing shipment delays by 15%, while achieving a 95% satisfaction rating on customer inquiries.

Acquired 50+ new clients per quarter, contributing to branch revenue growth. Entered and verified 1,000+ customer records with 100% accuracy and educated clients on financial products to improve loan uptake by 18%.

Generated leads that resulted in 30+ new account openings monthly. Supported client onboarding to reduce customer wait time by 25% and maintained accurate client information to meet internal standards.

Marketed beauty and wellness products and exceeded monthly sales targets by 15%. Retained 80% of customers through personalized engagement and consistent customer relationship building.

Oversaw and managed all daily operations and staff activities within the eatery. Ensured smooth workflow and adherence to company standards.

Supervised a team of 8 staff to ensure smooth daily operations. Reduced supply shortages by 20% through improved stock management and improved customer satisfaction scores by 15%.

Managed incoming calls and attended to customers through various communication channels including phone calls, messages, and emails. Maintained accurate records of customer interactions and transactions.

Earned an ND in Office Technology and Management from Yaba College of Technology.

Obtained the Senior School Certificate (S.S.C.E) from St. Alphonsus DE Liguori Private School. Developed foundational academic skills across various subjects.

Completed a National Diploma in Office Technology and Management. Gained expertise in administrative skills, communication, and office procedures.

Received the First Leaving School Certificate from Jeed Trinity Nursery And Primary School. Developed fundamental literacy and numeracy skills.

Completed the Junior School Certificate at Jeed Trinity College. Acquired basic knowledge and skills essential for secondary education.

Completed SSCE studies at St. Alphonsus De Liguori Private School.

Obtained Junior and Primary Certificates from Jeed Trinity Schools.