Joy Idiro
@joyidiro
Customer-centric sales and operations professional driving service excellence and growth.
What I'm looking for
I am a results-driven, customer-centric professional with broad experience in customer service, sales, financial operations, auditing, and education. I specialize in building lasting client relationships, optimizing business operations, and delivering measurable revenue and service improvements.
As an entrepreneur I founded and manage a fragrance, makeup, and hairstyling business where I handle marketing, inventory, finance, and customer relations; previously I supported loan disbursement and client mobilisation at a microfinance bank and performed audits and supervision in entertainment operations.
I bring strong interpersonal and analytical skills, attention to detail, and a commitment to continuous development; I consistently resolve complex customer challenges, improve processes, and mentor teams to achieve operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Service / Sales Rep
Cupids Affairs
Oct 2023 - Present (2 years 4 months)
Founded and independently manage a beauty and fragrance business, driving revenue growth through social media marketing, personalized client engagement, and inventory optimization while managing finances and logistics.
Auditor / Supervisor
Kada Cinema and Entertainment
Jun 2023 - Sep 2023 (3 months)
Conducted operational and financial audits across departments, identified transaction discrepancies with corrective recommendations, supervised front-line staff, and produced weekly audit reports to management.
Teacher (NYSC)
Izzi High School
Jun 2022 - May 2023 (11 months)
Designed and delivered curriculum-aligned lessons, assessed student performance through continuous evaluations, and implemented remedial programs to improve academic outcomes and classroom engagement.
Customer Service Officer
LAPO Microfinance Bank
Feb 2018 - Nov 2019 (1 year 9 months)
Facilitated loan disbursements and savings mobilization, maintained client records and repayment schedules, and resolved customer inquiries to support portfolio performance and deposit growth.
Storekeeper / Lab Assistant
Akia Agro-Allied Production Limited
Feb 2017 - Present (9 years)
Supported inventory control and laboratory operations by maintaining stock records, conducting periodic counts, and documenting stock movements to ensure product quality and accurate financial reporting.
Education
Degrees, certifications, and relevant coursework
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma, Business Administration
2019 - 2021
Completed a Higher National Diploma in Business Administration with coursework focused on administrative and managerial principles.
Auchi Polytechnic
National Diploma, Business Administration
2013 - 2016
Completed a National Diploma in Business Administration covering foundational business and administrative subjects.
Availability
Location
Authorized to work in
Job categories
Skills
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