Open to opportunities

Joy Idiro

@joyidiro

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Customer-centric sales and operations professional driving service excellence and growth.

Nigeria

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What I'm looking for

I seek a role with customer-focused responsibilities where I can apply sales, operations, and auditing skills, grow professionally, and contribute to a collaborative, impact-driven team.

I am a results-driven, customer-centric professional with broad experience in customer service, sales, financial operations, auditing, and education. I specialize in building lasting client relationships, optimizing business operations, and delivering measurable revenue and service improvements.

As an entrepreneur I founded and manage a fragrance, makeup, and hairstyling business where I handle marketing, inventory, finance, and customer relations; previously I supported loan disbursement and client mobilisation at a microfinance bank and performed audits and supervision in entertainment operations.

I bring strong interpersonal and analytical skills, attention to detail, and a commitment to continuous development; I consistently resolve complex customer challenges, improve processes, and mentor teams to achieve operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Sales Rep

Current

Cupids Affairs

Oct 2023 - Present (2 years 4 months)

Founded and independently manage a beauty and fragrance business, driving revenue growth through social media marketing, personalized client engagement, and inventory optimization while managing finances and logistics.

Customer Relationship Management Sales Operations Social Media Marketing Inventory Management order fulfillment Supplier Sourcing

Auditor / Supervisor

Kada Cinema and Entertainment

Jun 2023 - Sep 2023 (3 months)

Conducted operational and financial audits across departments, identified transaction discrepancies with corrective recommendations, supervised front-line staff, and produced weekly audit reports to management.

Auditing Cash Handling Operational Compliance Report Writing Staff Supervision

Teacher (NYSC)

Izzi High School

Jun 2022 - May 2023 (11 months)

Designed and delivered curriculum-aligned lessons, assessed student performance through continuous evaluations, and implemented remedial programs to improve academic outcomes and classroom engagement.

Lesson planning Classroom Management Student Evaluation Record keeping

Customer Service Officer

LAPO Microfinance Bank

Feb 2018 - Nov 2019 (1 year 9 months)

Facilitated loan disbursements and savings mobilization, maintained client records and repayment schedules, and resolved customer inquiries to support portfolio performance and deposit growth.

Loan Processing Client Relationship Management Documentation Savings Mobilization Reporting Compliance

Storekeeper / Lab Assistant

Akia Agro-Allied Production Limited

Feb 2017 - Present (9 years)

Supported inventory control and laboratory operations by maintaining stock records, conducting periodic counts, and documenting stock movements to ensure product quality and accurate financial reporting.

Inventory Management Stock Control Record keeping Data Entry Documentation