Abimbola Kareem
@abimbolakareem
Customer-focused logistics and customer care professional driving operations and satisfaction.
What I'm looking for
I am a dedicated customer-focused professional with extensive experience in logistics, customer care, and front-desk operations. I combine strong communication, problem-solving, and time-management skills to deliver reliable service in fast-paced environments.
In my current role as Logistics Manager, I oversee daily operations, route optimization, account reporting, and vendor negotiations, achieving a 60% increase in average daily orders through improved customer relationships. Previously, I served as a Customer Care Representative achieving a 95% satisfaction rate by resolving complaints promptly.
My background includes reception, storekeeping, and sales roles where I managed inventory, improved product acceptance by 20%, and boosted customer retention by 15%. I am proficient with Microsoft Office and comfortable working autonomously or within teams while maintaining attention to detail.
I hold a National Diploma in Business Administration and a Diploma in Catering and Hotel Management, and I contribute time to volunteering and student leadership activities. I seek to leverage my operational and customer-service strengths to support organizational growth and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Logistics Manager
Amaris Logistics Limited
Jul 2023 - Present (2 years 4 months)
Oversee daily logistics operations, optimize delivery routes, manage rider compliance and accounts, and negotiated bulk pricing; increased average daily orders by over 60%.
Customer Care Representative
OCG Logistics International
Jan 2020 - Jul 2022 (2 years 6 months)
Handled customer inquiries and complaints, processed delivery orders, and investigated issues, achieving a 95% customer satisfaction rate.
Receptionist
Grooves Bar and Events
Sep 2015 - Aug 2017 (1 year 11 months)
Managed front desk operations, greeted visitors, answered calls, and maintained a welcoming environment, contributing to a 15% increase in customer retention.
Receptionist
Grano Institute of Catering and Hotel Management
Jan 2015 - Jan 2015 (0 months)
Greeted and assisted guests, managed administrative tasks including records and mail, and maintained office supplies with professional communication.
Store Keeper
Silver Realm Enterprises
Mar 2013 - Apr 2014 (1 year 1 month)
Managed inventory and record-keeping, restocked products, and supported promotional campaigns that increased product acceptance by 20%.
Sales Representative
Ajik Paints and Chemicals
Aug 2012 - Feb 2013 (6 months)
Generated leads and exceeded sales targets by 20% through product presentations and effective complaint escalation and resolution.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
National Diploma, Business Administration
National Diploma in Business Administration awarded in 2019 from Yaba College of Technology.
Grano Institute of Catering and Hotel Management
Diploma, Catering and Hotel Management
Diploma in Catering and Hotel Management awarded in 2015 from Grano Institute of Catering and Hotel Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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