Open to opportunities

Imoemi Iberia

@imoemiiberia

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Seasoned professional specializing in customer support and digital operations.

Nigeria

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and allows me to leverage my skills in customer support and data analytics.

I am a seasoned professional with over 5 years of experience at the intersection of customer support, virtual operations, and digital process improvement. My expertise lies in simplifying complex workflows and enhancing service delivery pipelines, ensuring high-impact client interactions that contribute directly to business momentum and growth.

Throughout my career, I have been recognized for my thoughtful, detail-oriented approach to problem-solving and my ability to build trust through clear communication and consistent follow-through. I have a unique blend of technical and creative skills that allow me to improve service delivery, uncover performance gaps, and drive meaningful user engagement.

My proficiency in tools such as Google Workspace, Microsoft Office Suite, and modern visual and analytical tools has enabled me to enhance digital customer journeys and contribute to measurable business outcomes. I am passionate about leveraging data insights to translate them into design and process enhancements that elevate the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist / Sales Representative

Current

Consumer Opportunity LLC

Jan 2025 - Present (5 months)

Managed inbound and outbound cold calls, engaging potential clients in real estate services and conducting telemarketing and email outreach. Assisted clients in signing up on the company’s real estate platform, helping them browse home listings and facilitating appointment setting with potential homebuyers. Delivered exceptional customer service, addressing inquiries and resolving concerns to enha

Cold Calling Telemarketing Outbound Outreach Customer Service Client Engagement Appointment Setting Financial Credit Score Education

Customer Service Representative

24 Hours Group

Dec 2023 - Jan 2025 (1 year 1 month)

Managed a high volume of inbound and outbound calls for prospective clients with a 98% response rate, effectively utilizing CRM to handle customer complaints and provide prompt solutions. Achieved adequate lead generation and converted deals at 20% on daily calls, ensuring 100% effective follow-up on deals. Maintained proper documentation of client information and accounts, following up on payment

CRM Lead Generation Customer Service Documentation Dispute Resolution

Customer Relations Personnel

Tict Terminal Tincan Island

Jun 2020 - Dec 2023 (3 years 6 months)

Tracked and traced vessel movements from port of loading to port of discharge using shipping line container tracking systems, and followed up with booking on arrived containers for Customs physical examination. Ensured proper communication with customers regarding job status, providing estimated time of arrival and specific port of discharge. Maintained accurate records of shipments and transactio

Customs Regulations Customer Communications Documentation Logistics Compliance

Finance and Administration Officer

Jerros Nigeria Limited

Jan 2019 - May 2020 (1 year 4 months)

Monitored and controlled expenses to align with budgetary constraints, handled payroll processing and related activities, and coordinated with external auditors for financial audits and reviews. Managed procurement processes and vendor relationships, while also handling administrative tasks such as office supplies and facility management. Ensured compliance with internal policies, procedures, and

Financial Management Payroll Processing Expense Management Procurement Vendor Management Administrative Support Compliance Financial Analysis

Customer Service Agent

Airtel Nigeria Limited

Jan 2012 - Present (13 years 5 months)

Conducted market research to identify target audiences and market trends, creating and managing digital and traditional marketing content. Collaborated with the sales team to generate leads and support sales efforts, while managing social media accounts and developing engaging content to build brand presence. Analyzed marketing data and metrics to evaluate campaign effectiveness and collaborated w

Market Research Digital Marketing Content Creation Social Media Management Lead Generation Campaign Management

Education

Degrees, certifications, and relevant coursework

Niger Delta University

Bachelor of Science, Banking & Finance

Completed a Bachelor of Science degree specializing in Banking & Finance. Developed foundational understanding of banking operations and financial markets.