Hameenat Sarumi

I am a dedicated customer service representative with a proven track record of enhancing customer satisfaction and improving service delivery. My experience includes working remotely for various organizations, where I have successfully managed customer inquiries and resolved issues efficiently. I pride myself on my ability to communicate effectively and build rapport with clients, ensuring their needs are met promptly.

Throughout my career, I have consistently achieved significant improvements in customer service metrics. For instance, I increased customer satisfaction rates by 8% within four months at my previous role. My expertise in utilizing various customer relationship management systems has enabled me to streamline processes and enhance overall service quality. I am passionate about creating positive customer experiences and am always looking for ways to improve service delivery.