Open to opportunities

Olaseyo Oluwasola

@olaseyooluwasola

Customer support professional with 3+ years handling tickets, CRM updates, and compliant, empathetic service across channels.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can own ticket resolutions, maintain CRM accuracy, and consistently improve customer satisfaction. I want a team that values empathy, clear communication, and reliable follow-through.

I’m a customer support professional with over 3 years of experience delivering excellent service through call center, email support, and in-person interactions. I’m known for professionalism, empathy, and a positive attitude, helping customers feel heard while driving fast, accurate resolutions.

At VibeTech Digital Solutions, I respond to customer inquiries via email, chat, and phone, resolving issues within SLA timelines. I maintain and update customer profiles using Zoho CRM, handle up to 50 tickets daily, and support post-resolution follow-up to improve retention—achieving a 95% customer satisfaction rate.

Previously, I worked as a Front Desk & Customer Service Agent at Gracewell Clinics, managing appointment scheduling, handling complaints in person and via phone, and supporting admin workflows like patient record filing and payment confirmation. I also bring administrative and customer-facing experience from Harren Resources and Associates and Olubunmi Cement Store, with additional training in data entry and humanitarian-focused fellowship.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

VibeTech Digital Solutions

Mar 2023 - Present (3 years 3 months)

Handled customer inquiries via email, chat, and phone, resolving issues within SLA timelines. Maintained customer profiles in Zoho CRM and managed ~50 tickets daily, achieving a 95% customer satisfaction rate.

Customer Support Call Center Operations Email Support Phone Support Zoho CRM Ticketing SLA Management Customer Satisfaction Complaint Resolution

Administrative Officer

Harren Resources and Associates

Jul 2022 - Feb 2023 (7 months)

Coordinated internal communication, team schedules, and logistics while ensuring meeting notes and internal memos were properly documented. Supported planning and execution of sensitization and facilitation programs.

Administrative Support Internal Communications Scheduling Team Coordination Program Planning Facilitation

Front Desk Customer Service Agent

Gracewell Clinics

Jun 2021 - Feb 2023 (1 year 8 months)

Welcomed clients, managed appointment scheduling, and responded to patient inquiries professionally. Resolved customer complaints in person and by phone, while supporting admin tasks for patient record filing and payment confirmations.

Front Desk Operations Appointment Scheduling Patient Support Complaint Handling Phone Communication Documentation Customer Service

Sales & Customer Service Assistant

Olubunmi Cement Store

Jan 2012 - Jan 2021 (9 years)

Attended to customers, processed sales, and answered product-related questions while building repeat-business relationships. Recorded daily financial transactions and managed inventory updates to support day-to-day store operations.

Customer Service Product Support Customer Relationship Management Transaction recording Inventory Management Interpersonal Communication