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Joyce Oliver

@joyceoliver

Customer service and CRM support specialist delivering high-quality, high-volume help across phone, email, chat, and ticketing.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can manage high-volume inquiries, maintain accurate CRM records, and resolve issues through ticketing systems—helping customers feel heard while supporting team efficiency and customer satisfaction.

I’m a Customer Service and CRM Support Specialist with over 4 years of experience delivering high-quality support across phone, email, and chat. I manage high-volume inquiries while keeping accuracy, efficiency, and a positive customer experience at the center of my work.

I document every customer interaction in CRM systems to ensure proper tracking and follow-up, and I handle ticket management and issue resolution with strong communication and active listening. I’m known for achieving high customer satisfaction by responding quickly and handling escalations professionally.

In my recent roles, I supported customers in a high-volume environment and collaborated with internal teams to resolve complex issues. I also brought operational strength as an Administrative Officer—managing 150+ daily emails, coordinating 20+ weekly meetings, maintaining 5,000+ client records with 99% accuracy, and using web research to improve planning.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Dr Scent Nigeria

Mar 2024 - Oct 2025 (1 year 7 months)

Responded to high-volume customer inquiries via phone and email while documenting interactions accurately in CRM systems. Collaborated with internal teams to escalate and resolve complex issues and maintain high customer satisfaction.

Email Chat Issue Resolution Zendesk Shopify Support CRM

Administrative Officer

NBS Homes Limited

Aug 2023 - Jan 2024 (5 months)

Provided administrative support including calendar management and presentation preparation while handling high volumes of emails and meetings. Maintained large volumes of client records, resolved customer inquiries, and produced reports to support operational planning.

Administrative Support Calendar Management Customer Support Record Maintenance Excel Outlook Web Research Report Preparation Social Media Management

Customer Service Representative

LYNN Naturals

Mar 2021 - Jul 2023 (2 years 4 months)

Managed 60+ customer inquiries daily across email, chat, phone, and social media while maintaining a high satisfaction rate. Updated customer records for continuity and escalated/resolved complaints with internal teams.

CRM Email Chat Social Media Management