Orunja Abidemi

I am a dedicated Customer Support Representative with hands-on experience delivering exceptional service via phone, email and live chat. I specialize in complaint resolution, CRM ticketing, and maintaining high client satisfaction in fast-paced environments.

Throughout my roles I implemented process improvements that reduced errors by 30% and increased operational efficiency by 25%. I also led workflow changes that boosted team engagement by 40% and streamlined documentation practices.

My background includes high-volume outreach, vendor relations, and accurate customer record management, enabling improved data accuracy and stronger client relationships. I routinely handle complex requests, coordinate follow-ups, and provide high-level support to both customers and internal teams.

I hold certifications in Customer Service Management Fundamentals and HR management coursework, and I am pursuing CIPM. I seek opportunities where I can apply my communication, CRM, and process-optimization skills to enhance customer experience and team performance.