Open to opportunities

Angela Ariwodo

@angelaariwodo

Message

Detailed and tech savvy customer service representative with three years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated and results-driven customer service specialist with over three years of experience providing exceptional service across chat, email, and phone channels. My expertise lies in utilizing Zendesk CRM to manage inquiries, optimize workflows, and deliver valuable insights for business operation improvement. I focus on resolving customer issues with precision and care, adhering to standard SLAs and SOPs, and fostering collaboration across teams to enhance overall customer satisfaction.

One of my key achievements includes successfully implementing a new knowledge base system that decreased repeat customer inquiries by 40%, significantly improving overall service delivery. Additionally, I have achieved an average customer resolution time improvement of 25% through detailed problem-solving and proactive communication strategies. My professional journey has equipped me with strong analytical thinking and multitasking skills, which I leverage to ensure high levels of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

HealthStack Limited

Jan 2022 - Nov 2024 (2 years 10 months)

As a Customer Support Agent, I handled inbound and outbound communications via chat, email, and calls, ensuring customer satisfaction through accurate information and timely resolutions. I resolved over 50 customer issues daily, maintaining a 95% satisfaction rate and collaborated on projects to enhance service delivery.

Communication Problem Solving Customer Satisfaction Team Collaboration Analytical Thinking Multitasking Time Management

Administrative Assistant

EasyCon Worldwide

Feb 2021 - Dec 2022 (1 year 10 months)

In my role as an Administrative Assistant, I managed administrative functions including file organization, calendar management, and data entry tasks. I also coordinated executives' schedules, appointments, and travel arrangements, ensuring smooth operations.

Calendar Management Data Entry Communication Time Management Administrative Support Problem Solving Multitasking

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Sociology & Anthropology

2006 - 2011

Studied Sociology and Anthropology, focusing on the social behavior of individuals and groups, cultural practices, and the relationship between society and individual actions.