OEOmolabake Tomiwa Esho
@lydiaia
Empathetic customer service professional skilled in CRM systems and improving customer experience.
NigeriaWhat I'm looking for
I am an empathetic, results-driven Customer Service Representative with over four years' experience delivering exceptional customer care across phone, email, and chat. I specialize in Zendesk, HubSpot, and Freshdesk, and have a track record of maintaining high satisfaction scores, managing tickets efficiently, and supporting CRM operations in fast-paced and remote environments.
I have improved response times and service consistency through mentoring and process improvements, supported retention and upselling with strong product knowledge, and produced customer insights that informed operational changes. I am adaptable, analytical, and committed to continuous professional growth and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
FoodCo Nigeria Ltd
Jan 2023 - Jan 2024 (1 year)
Delivered prompt, empathetic responses via phone, email, and chat, maintaining a 98% customer satisfaction rate and supporting retention and upselling through strong product knowledge. Trained and mentored 5+ team members, improving response times and service consistency by 25%.
Customer Service Associate
Nigeria Bottling Company Plc
Jan 2021 - Jan 2023 (2 years)
Managed customer orders, complaints, and logistics issues to ensure timely resolutions and improved delivery accuracy. Generated customer insights and reports that supported process optimization initiatives.
Customer Support Intern
International Breweries Plc
Jan 2019 - Dec 2019 (11 months)
Assisted with ticket tracking, customer feedback management, and satisfaction reporting, and supported analysis of recurring complaints to identify root causes and workflow improvements.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
Certificate of National Service, National Service
2022 - 2022
Completed mandatory National Youth Service Corps (NYSC) program in 2022.
LTLadoke Akintola University of Technology
Bachelor of Technology, Pure and Applied Chemistry
Completed a Bachelor of Technology in Pure and Applied Chemistry at Ladoke Akintola University of Technology, graduating in 2021.
Adebola College, Ilorin
West African Senior School Certificate, Senior Secondary Education
Completed Senior Secondary School education and obtained the West African Senior School Certificate (WAEC) in 2013.
GLGreat Learning
Certificate, Customer Relationship Management
Completed coursework in Customer Relationship Management through Great Learning focusing on CRM concepts and tools.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Omolabake?
You can contact Omolabake and 90k+ other talented remote workers on Himalayas.
Message OmolabakeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
