I've supported customers at 2CHUS LLC, resolving issues with internal departments and following through within established service level agreements.
At Mecure Healthcare, I coordinated with medical staff, billing teams, and administration to resolve concerns, process appointments, and help customers understand healthcare services and eligibility requirements.
As a Telesales Officer at Jobberman, I managed sales inquiries, handled objections, built employer relationships, generated qualified leads, and exceeded sales targets through prospecting, negotiation, and closing.
Across customer service and sales roles, I bring five years of experience in inbound and outbound communication, complaint de-escalation, cross-selling, upselling, CRM updates, and accurate reporting.
