Tamia Dykes

As a dedicated customer service professional, I have honed my skills in conflict resolution, communication, and problem-solving. My experience spans various roles where I consistently prioritize customer satisfaction and loyalty. I thrive in high-pressure environments, managing up to 75 calls daily while maintaining professionalism and empathy. My proactive approach has led to improved customer retention and satisfaction rates.

Throughout my career, I have developed strong relationships with clients, resulting in repeat business and positive feedback. My ability to listen actively and address customer concerns has significantly boosted sales revenue and first-call resolution rates. I am committed to continuous learning and adapting to the evolving needs of customers and organizations alike.