Darlene Vertilus

I am a dynamic and customer-focused professional with extensive experience in delivering exceptional service and support in high-volume environments. My proven ability to resolve complex issues and manage customer relationships has consistently led to exceeding performance targets. I am proficient in utilizing CRM systems and dedicated to enhancing the customer experience.

In my role as a Patient Services Representative at TeamHealth, I delivered exceptional service by assisting patients with inquiries, appointment scheduling, and insurance-related concerns. I resolved patient complaints with professionalism, ensuring a positive healthcare experience while maintaining up-to-date knowledge of healthcare policies and procedures. My commitment to patient satisfaction has contributed significantly to improving clinic operations.

Previously, as a Customer Service Associate at Salelytics, I managed inbound and outbound calls, providing product information and addressing service-related concerns. I consistently met performance targets and participated in training programs to stay updated on best practices. My strong interpersonal communication skills and adaptability in high-pressure environments have been key to my success in building and maintaining customer relationships.