Open to opportunities

Olamide Oyekan

@olamideoyekan

Message

I resolve member and patient service issues across healthcare support operations.

United States

Message

What I'm looking for

I'm looking to improve customer and member experiences by resolving concerns quickly, supporting patients effectively, and contributing reliable customer service, teamwork, and healthcare operations knowledge.

I've supported healthcare members at Wipro, Aetna Healthcare Medicaid, Centene, and Aetna Health, resolving service issues, managing accounts, researching providers, booking appointments, and documenting patient-care activities.

With 8+ years in customer service, I bring strong phone communication, active listening, troubleshooting, data entry, and healthcare-system navigation. I've also led teams at Centene, coordinated materials and targets, monitored procedures, and supported incident reporting while maintaining compliance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Wipro

Mar 2022 - Present (4 years 5 months)

Effectively manage inbound calls and display professional telephone etiquette. Accurately process service transactions and resolve member issues in a timely and efficient manner.

Customer Service Rep 1

Aetna Healthcare Medicaid

Jun 2019 - Mar 2022 (2 years 9 months)

Handled incoming and outgoing calls, managed member accounts, and resolved issues. Assisted with performance improvement activities and ensured accurate financial records.

Inbound Calls Customer Service Provider Research Troubleshooting Account Management Data Entry Medical Terminology HIPAA Patient Management Documentation Performance Improvement HIPAA compliance Epic Cerner Meditech ECW Athena

Team Lead/Customer Service Rep

Centene

Mar 2017 - Feb 2019 (1 year 11 months)

Coordinated materials and teams to ensure quality, managed a team, and monitored processes. Participated in incident investigations and set daily meetings and targets.

Team Leadership Team Management Process Improvement incident investigation Reporting Meeting facilitation Target Setting Quality Assurance Customer Service Organizational Skills

Call Representative

Aetna Health

Feb 2016 - Jan 2017 (11 months)

Provided customer service with extraordinary communication and organizational skills. Handled patient management and detailed-oriented tasks.

Customer Service Communication Skills Organizational Skills Attention To Detail Patient Management Detail Oriented

Customer Service Associate

Aero Contractor Airline

May 2010 - Aug 2013 (3 years 3 months)

Processed customer inquiries regarding ticketing and other issues. Worked with internal departments to assist customers and troubleshoot account issues.

Customer Service Ticketing Troubleshooting Account Management Seating Availability Problem Solving