Keli Camacho
@kelicamacho
I resolve complex customer issues across phone, email, and live chat support.
United StatesWhat I'm looking for
I've supported customers at Ttech, Conduent, and CVS by resolving complex issues across phone, email, and live chat. I document requests and solutions in CRM systems, diagnose customer needs, and explain product features and benefits clearly.
At Conduent, I analyzed complaints and grievances, coordinated escalations with designated departments, and used communication and negotiation to help retain customers.
I'm committed to lasting customer satisfaction through accurate documentation, calm de-escalation, thoughtful problem solving, and professional support in high-volume environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ttech
Nov 2021 - Apr 2026 (4 years 5 months)
Assisted staff with resolving complex customer issues and implementing targeted solutions. Cross trained in multiple departments to process customer service requests via phone, email, or live chat.
Customer Resolution Specialist
Conduent
Nov 2020 - Sep 2021 (10 months)
Helped the business achieve and maintain industry-leading customer service ratings. Analyzed complaints and forwarded them to designated departments for investigation and response.
Call Center Representative
CVS
Mar 2019 - Nov 2020 (1 year 8 months)
Managed high call volumes while providing exceptional customer support and maintaining professional composure. Handled escalated calls professionally, effectively resolving complex issues.
Education
Degrees, certifications, and relevant coursework
Seminole Community College
Associate Degree, General Studies
Grade: 3.6 GPA
Coursework toward an Associate Degree with a 3.6 GPA, including studies in Psychology, Medical Terminology, Anatomy & Physiology, Algebra, and Humanities.
Lake Mary High School
High School Diploma, General Studies
Earned a High School Diploma in 2004.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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